Intern - Facilities and Operations

Boston College Introduction

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,654 full-time undergraduates and 5,072 graduate and professional students. Ranked 37 among national universities, Boston College has 923 full-time and 1,336 FTE faculty, 2,822 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.9 billion.

Job Description

Compensation for this position is $640 per week with benefits (including tuition remission) for a maximum duration of 40 total weeks. Start date TBD.

The Facilities and Operations Intern will assist with the facility and event management of selected varsity sport programs and the execution of their camps and clinics on a secondary basis. The successful candidates' duties will include, but are not limited to, administering and assisting with the set-up and break down of all home contests, camps/clinics and outside facility rentals. Conduct routine opening and closing inspections to ensure the safety and maintenance of these athletic facilities. Serve as the visiting team liaison for selected sports by reviewing, updating and maintaining visiting team guides, website and questionnaires. Communicate with various internal University departments regarding visiting team travel schedules, facility requests and provide onsite coverage for visiting team practices. Assist with the hiring, training, and managing of student facilities and operations staff including scoreboard operators, ball attendants and customer service representatives within the provided budget structure. Serve as the primary event manager for outside group revenue generating special events and camps/clinics.

In addition, the Facilities and Operations Office handles customer service aspects for athletic facilities and events and this role receives inquiries from the public. This position must be customer friendly and be able to answer public questions of all varieties, receive compliments and complaints, and defer to references where appropriate. Issues must be handled in a timely manner. Communication skills are extremely important. Time sensitive projects incorporate game day timelines and ability to react to problems, conflicts and issues that can arise at any time. Weather can influence outdoor events, therefore, this individual must be able to contact a variety of resources in order to make the most appropriate decision based on the information available.

Position also provides on-site assistance during events in response to medical and/or weather emergencies involving student athletes, spectators and guests. The successful candidate will be required on a daily basis to assist in the handling of difficult and/or complex customer problems and complaints both on site during events, via telephone and email.

Essential Functions

• Home Game/Event Operations
• Facility Management
• Visiting Team Liaison
• Hire/Train/Manage Student Staff
• Primary Event Manager for outside groups' special events, camps/clinics

Position Details

Department: 011001 - Athletics General
Position: 00014317 - Intern - B.C.Athletic Facilities & Operations
Grade: 00
Rate: $16 per hour/40 hours a week

Requirements

• Bachelor's degree required, Master's degree preferred
• At least 2 years of experience/undergraduate involvement in intercollegiate athletics is required, preferably at a NCAA Division I institution.
• Event management and/or facility operations experience in the college sports or recreation industry preferred
• A strong desire to pursue a career in the field of sport management and/or athletic administration is required.
• CPR/AED and First Aid certification
• Considerable organizational and supervisory skills required
• Strong written and verbal skills with the ability to work with time sensitive projects
• Ability to foster and maintain working relationships with other departments in the University and the community
• Familiarity with software programs including Microsoft Word, Microsoft Excel, FileMaker Pro, and Adobe Illustrator software.
• Requires 1-2 years of facility and/or event management experience in a NCAA athletic department
• Requires ability to manage multiple tasks with very strong interpersonal, organizational, verbal and written communication skills
• Ability to thrive in a diverse fast paced student-athlete service driven environment in a collegiate setting
• Schedule flexibility due to extensive evening and weekend hours including some holiday coverage. Hours dictated directly by the athletic event scheduling from September through May covering competitions and special events.
• Ability to foster and maintain working relationships with other departments in the university and the community.
• This position will be expected to perform all duties and responsibilities in compliance with all NCAA, ACC and Institutional rules.

Work Conditions/Demands

• Evening and weekend work may be required. These demands are primarily centered on athletic competitions.
• Holidays and early morning hours are frequently required for various athletic competitions and operational set up of athletic and other events.
• Ability to maintain a flexible schedule is required.
• The primary working conditions include both an indoor office setting and outdoor event locations. Some medium lifting will be required for event preparation and set up. In most cases, events will occur regardless of weather so exposure to elements is likely.

Interested candidates are highly encouraged to submit a cover letter with their application.

Closing Statement

Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:

• Tuition remission for Employees
• Tuition remission for Spouses and Children who meet eligibility requirements
• Generous Medical, Dental, and Vision Insurance
• Low-Cost Life Insurance
• Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
• Paid Holidays Annually
• Generous Sick and Vacation Pay
• Additional benefits can be found on https://www.bc.edu/employeehandbook

Boston College conducts pre-employment background checks as part of the hiring process.
Boston College is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected category, including disability and protected veteran status. Boston College's Notice of Nondiscrimination can be viewed at https://www.bc.edu/nondiscrimination.