International Care Navigator

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Memorial Sloan Kettering Cancer Center seeks International Care Navigator in New York, NY responsible for guiding international patients and caregivers through all phases of the care journey -- from first inquiry to treatment and follow-up. Apply independent judgment, clinical acumen, and deep knowledge of hospital operations to streamline patient access, coordinate complex logistics, and ensure an exceptional patient experience in a highly matrixed healthcare environment. This role blends access-related functions (intake, triage, scheduling, onboarding -- including review of medical records, laboratory values, pathology, and imaging to identify the most appropriate providers and services) with high-touch navigation (education, advocacy, and transition management), requiring both technical expertise and the ability to make sound, patient-centered judgments. Collaborate across clinical, financial, and administrative teams, as well as external partners, to reduce barriers, anticipate needs, and resolve challenges that arise during care. Monitor patient progress, proactively address obstacles, and escalate systemic issues to inform operational improvements. Maintain accurate documentation across systems, ensuring inputs are reliable, complete, and actionable for downstream reporting and trend analysis. Collaborate with managers to identify patterns in patient experience and access, contributing insights that inform operational decisions and continuous improvement. Bring a data-informed mindset to documentation, balancing high-quality patient communication with precision in capturing the details that support institutional reporting and system-level planning. Represent the International Center with professionalism, clarity, and compassion in all communications, building trust with patients, caregivers, physicians, and institutional stakeholders. Part-time telecommuting permitted. EEO/VETS/ADA.

REQUIREMENTS:

Bachelor's degree or foreign equivalent in Health Administration, Public Health, Healthcare Management, Business Administration, Statistics, or Economics and 2 years of experience in the offered role or a related role in healthcare or patient operations. Requires 2 years of experience in all of the following: international patient access, navigation, healthcare operations, or care coordination in a hospital or clinical setting; collecting and assessing clinical information (including medical records, laboratory values, pathology, and imaging) to support patient intake, triage, and provider matching; coordinating across multidisciplinary teams (e.g., physicians, administrators, finance, external partners) to streamline patient experience and improve access to care; communicating with patients, families, and stakeholders, including experience supporting international or culturally diverse populations; identifying barriers to care, analyzing patterns in patient experience, and implementing process improvements; applying strong organizational and prioritization skills to manage multiple concurrent cases and coordinate effectively across teams and systems; documentation and information management of patient information in EHRs or related healthcare systems with attention to detail, ensuring accuracy, timeliness, and data integrity to support downstream reporting and trend analysis; collaborating with managers and operations leaders to provide data inputs and insights that contribute to tracking trends, improving patient experience, and refining navigation workflows; applying independent judgment and problem-solving in time-sensitive or ambiguous situations; and experience with EHRs, case tracking systems, and digital communication platforms.