ISI IT Program Manager

ISI IT Program Manager

Company: North Carolina State University

Job Location:

Category: IT Manager/Director

Type: Full-Time

Join the Pack! A community with nearly 8,000 faculty and staff, and 30,000 students. NC State is one of the largest employers in North Carolina, offering a large range of career opportunities. Visit us at https://jobs.hr.ncsu.edu/.

Location: Raleigh, NC

Essential Job Duties:
Are you passionate about shaping the future of technology in research and higher education? Do you thrive at the intersection of innovation, collaboration, and problem-solving? We are seeking a dynamic technology professional to lead integrated IT solutions that power cutting-edge research, teaching, and administrative excellence. You'll play a critical part in strengthening the Integrated Sciences Initiative (ISI) technological backbone, empowering researchers, advancing innovation, and ensuring faculty and staff have the tools they need to succeed.

In this highly collaborative role, you'll partner with ISI leadership, faculty, researchers, and campus technology teams to understand needs, implement solutions, and drive continuous improvement across the ISI technology ecosystem. You'll be hands-on in evaluating emerging technologies, coordinating multi-disciplinary IT support, and developing strategic proposals that help move ISI's mission forward. This position will report to the College of Sciences IT Director with a matrixed reporting relationship to the Director of Operations for ISI.

Key Responsibilities Include:

Coordination & Communication

• Serve as the primary technology liaison for ISI stakeholders, providing timely updates on IT issues, changes, and ongoing projects.
• Coordinate with campus partners-including COS IT, OIT, RFS, and external vendors-to support and maintain ISI's technology portfolio.
• Communicate new or updated technology policies, procedures, and processes to ensure stakeholder awareness and alignment.
• Serve on advisory committees and provide functional leadership related to technology implementation and evaluation.

Project Management

• Lead project planning and execution for multiple ISI and COS initiatives using industry best practices.
• Gather, define, and prioritize user and technical requirements.
• Track project metrics, identify risks or deviations, and implement corrective actions as needed.
• Partner with project teams and business owners to support smooth transitions, change management, and end-user adoption.

Technology Management & Support

• Serve as the primary ISI technology partner, collaborating with cross-functional IT teams and vendors.
• Identify, evaluate, configure, and maintain technologies to meet ISI's research, teaching, and operational needs.
• Troubleshoot technical issues in partnership with users and support teams, ensuring timely resolution and proactive mitigation.
• Understand system-level interactions to support decision-making and ensure seamless integration across platforms.

Training & Documentation

• Document business processes, workflows, technical requirements, and system diagrams.
• Serve as a technical resource and subject matter expert for faculty and staff.
• Design, deliver, and maintain training materials and sessions that promote effective technology use.
• Conduct regular outreach to ISI stakeholders to increase awareness and utilization of available tools.

Assessment & Continuous Improvement

• Analyze technology operations and usage trends to ensure performance standards are met.
• Recommend and implement process improvements to enhance ISI's technology ecosystem.
• Produce reports detailing utilization, implications, and recommendations for ISI and COS leadership.
• Evaluate existing systems for improved use of current capabilities and recommend enhancements.
• Research emerging technologies-including AI, machine learning, data analytics, cloud services, cybersecurity, and automation-to support ISI's evolving needs.

Why Join ISI?
Be part of a forward-thinking team that supports pioneering research and innovation. Work in a vibrant academic environment with various partners across technology, research, and administration. Shape the future of ISI's technology landscape and contribute to highly impactful scientific and operational advancements.

Other Work/Responsibilities:

• This position also provides project management and technical support for the College of Sciences as needed.
• The position will involve daily communication and engagement with users, management, and other stakeholders. Responsibilities include actively managing incident management tickets, responding promptly to customer requests, and ensuring tasks are completed.
• Other duties as assigned.

Minimum Experience/Education:

• Master's degree and at least one year of relevant experience OR
• Bachelor's degree with at least two years of relevant experience OR
• An equivalent combination of education, training, and relevant experience

* For management-level roles, also include the above requirements, 1-2 years of supervisory experience.

Required Qualifications:

• Excellent interpersonal, written, and verbal communication skills, with the ability to effectively engage and collaborate with varied stakeholders, including senior leadership, technical teams, and end-users.
• Expertise with project and portfolio management tools.
• Experience as an IT Project Manager, IT lead or IT manager providing IT support and developing unique IT solutions in an academic research-focused environment.
• Ability to work evenings and weekends as required.

Preferred Qualifications:

• Exceptional project management and organizational skills, including experience overseeing large-scale technology projects utilizing industry best practices.
• Experience with academic and research computing environments in Higher Education.
• Experience with ITSM solutions, such as ServiceNow.
• Technical industry certifications.

Required License or Certification:

• Valid NC driver's license or the ability to obtain within 60 days of start.