IT, Business Systems Analyst 3

Overview

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The IT Business Systems Analyst 3 within HR Innovation and Strategic Support (HRISS) reviews, analyzes, and evaluates user needs to develop technology solutions that support overall business strategies. This role is responsible for documenting system and process requirements, defining scope and objectives, and delivering solutions that drive process improvement, data integrity, and effective system implementation.

Serving as a liaison between HR stakeholders and IT, the analyst applies both functional and technical expertise to moderately complex initiatives across core HR areas, including HCM, recruiting, learning, compensation, payroll, benefits, and time-and-absence management. The role supports a broad and evolving portfolio and may flex across functional domains based on business priorities.

The analyst leads small-to-medium initiatives and contributes to larger projects, with responsibility for scope definition, requirements documentation, and impact analysis. The position supports system configuration, troubleshooting, and integration efforts across platforms such as Workday and Salesforce, ensuring reliable system performance and seamless data flow.

In a modern HR technology environment, this role identifies, evaluates, and applies opportunities to improve processes through automation, intelligent workflows, and AI-enabled solutions, including chatbots, agentic AI agents, and intelligent service solutions. The analyst leverages data insights, reporting, and analytics to support informed decision-making and continuous improvement, while ensuring alignment with governance, security, and compliance standards

Required Skills and Abilities

1. Experience supporting enterprise HR systems such as Workday, Salesforce, or similar platforms. Experience with process automation, workflow tools, or digital transformation initiatives
2. Familiarity with AI-enabled solutions such as chatbots, agentic AI agents, or intelligent workflow tools
3. Familiarity with emerging AI concepts, including large language models (LLMs) and agent-based solutions
4. Experience working in Agile or iterative delivery environments
5. Experience with reporting and data visualization tools (e.g., Power BI). Experience in higher education or HR domains

Preferred Skills and Abilities

Workday Pro Certifications preferred

Principal Responsibilities

1. Perform a diverse range of analytical duties in the development of technology solutions for business processes.
2. Plan, organize, and define requirements, methods, and end user objectives, coordinate effort with team members, other IT staff, users, and vendors.
3. Interview, analyze, and document end-user processes and systems requirements for enhancement and/or workflow improvements or new system development.
4. Develop and execute system test plans to ensure application performance aligns to specifications.
5. Prepare technical reports, design workflow maps or other documents to facilitate system/s understanding.
6. May lead segments of larger projects, develop trainings, presentations, and communications.

Required Education and Experience

Bachelor's Degree and four years of experience or equivalent education and experience.

Skills and Abilities

Developed analytical, critical thinking and problem-solving skills.

Developed interpersonal, written, communication, presentation, and organizational skills.

Proven ability to lead and manage staff.

Proven expertise with systems and process analysis methods and techniques.

Proven project management skills and knowledge of commonly used concepts, practices, and procedures.

Job Posting Date

04/01/2026

Job Category

Professional

Bargaining Unit

NON

Compensation Grade

GS-3

Compensation Grade Profile

GS-3g

Salary Range

$86,300.00 - $129,425.00

Time Type

Full time

Duration Type

Staff

Work Model

Hybrid