IT Change Management Manager

Job Summary

This position provides leadership and execution for the people side of technology change, ensuring successful adoption of enterprise IT initiatives. This role translates IT change frameworks into actionable strategies aligned with university culture, IT leadership direction, and institutional priorities while guiding stakeholder engagement, communications, and training. The position partners closely with project managers, technical teams, and business leaders to embed organizational change management throughout the IT project lifecycle.

Responsibilities

KEY RESPONSIBILITIES:

1. Develop and implement IT organizational change management plans aligned with institutional priorities and established change frameworks.
2. Integrate change management activities into IT project lifecycles, including system implementations, upgrades, and service launches.
3. Conduct stakeholder analyses, impact assessments, and readiness evaluations to inform targeted adoption strategies.
4. Lead and guide cross-functional teams in executing change initiatives, ensuring alignment with University goals
5. Develop and execute communication plans supporting project milestones, user adoption, and cultural alignment.
6. Design and coordinate training plans, workshops, and knowledge transfer activities to promote user competency.
7. Track adoption metrics, engagement data, and feedback to evaluate effectiveness and support continuous improvement.
8. Collaborate with IT communications and change analysts to ensure consistency in messaging, tools, branding and templates.
9. Identify opportunities to improve change processes, methodologies, and tools based on lessons learned and feedback.