What We Do

The SEI helps advance software engineering principles and practices and serves as a national resource in software engineering, computer security, and process improvement.

Position Summary

Are you a talented tier-one technical support person with the desire to work for an organization that is changing the world? ... This position will be 6 month fixed term with the potential for full-time hire.

Requirements

• Associates degree in a technical field or equivalent
• 0-3 years of related experience with Help Desk and end user support.
• Willingness to travel to various locations...
• You will be subject to a background check...

Duties

• Diagnosing, troubleshooting and providing solutions for technical user problems.

Knowledge, Skills and Abilities

• Working knowledge of computer operating systems...

Desired Experience

• Bachelor's degree in Computer Science...

Job Function Breakdown

60%: Directly responds to and resolves user problems...