IT Technical Support Manager
Job Details
Posting Number: S15331P
Working Title: IT Technical Support Manager
Department: VPR-Savannah River Ecology Lab
About the University of Georgia: Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/).
College/Unit/Department website: srel.uga.edu
Retirement Plan: TRS or ORP
Benefits Eligibility: Benefits Eligible
Full/Part time: Full Time
Additional Schedule Information: Monday through Friday, 8:00-5:00
Advertised Salary: $55,000-$68,000
Posting Date: 2026-06-22
Open until filled: Yes
Proposed Starting Date: 2026-08-01
Location of Vacancy: Augusta Area
Classification Title: IT Support Professional III
FLSA: Exempt
FTE: 1.00
Minimum Qualifications: Bachelor’s degree in a related field or equivalent and 5 years of professional experience
Preferred Qualifications: Bachelors degree of 4 years of equivalent experience.
Position Summary: This position will oversee and be responsible for the overall programmatic Information technology needs for the Savannah River Ecology Lab.
Knowledge, Skills, Abilities and/or Competencies:
- Candidate must have ability to communicate effectively with various levels of SREL employees
- Candidate must have good decision making skills and consistently do those things which facilitate the operation of SREL.
- Candidate must be able to effectively support the IT needs of SREL staff.
- Candiate must be able to utilize a high level of IT related skill sets to meet the technology demands of the Lab.
Physical Demands: Ability to lift 25 pounds and sit or stand for prolonged periods of time.
Duties/Responsibilities
Independently maintain the efficient operation of the SREL computer network to include monitoring connections with campus and outlying buildings. Manage, troubleshoot and repair hardware including switches, routers, and wireless access points. (35%)
Effectively handle employee’s software issues by communicating problems and solutions with faculty and staff. (30%)
Evaluate and approve IT hardware purchases, ensuring all requested devices meet compliance and network eligibility standards. Successfully integrate approved devices while mitigating network vulnerabilities. Order and deploy IT hardware as required by SREL employees. (20%)
Independently maintain, troubleshoot and repair conference center hardware, AV equipment and shared printers. Provide direction to one part time employee regarding IT needs and repairs. (15%)
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