Manage and mentor team of Analysts and Operations staff,
coaching them on how to solve data and analytics challenges. Review
team’s work and provide thought leadership on best practices,
focusing on automation and repeatability of solutions.
Provide strategic oversight of Annual Giving operations in
support of Advancement fundraising goals.
Work with Division partners to design, document, and execute
business rules and policies and procedures in support of
Advancement processes, such as gifts, biographical records,
reporting, prospect development, budget, naming guidelines and gift
acceptance policies, and internal on-boarding and training.
Identify and implement ways to optimize users’ access and
understanding of key data to inform business decisions and promote
information self-sufficiency.
Records & Gifts
- Provide strategic direction and support to the Records &
Gifts Manager to ensure accurate processing, recording, and
receipting of incoming gifts, as well as ongoing administration of
pledge commitments.
- Ensure data quality and integrity checks and processes are in
place and documented.
- Ensure IC Advancement has a long-range plan for strategic
investments in biographic and demographic data acquisition for
constituents.
- Work with staff to create database field usage guidelines, for
use by fundraising staff, and definitions to ensure database
management and maintenance tasks are performed effectively.
Data Management
- Work with internal teams to identify gaps in data, gather
business requirements, and formulate and recommend technical
solutions or other approaches that suit organizational needs.
- Serve as data steward for advancement-related data and
represent Advancement data in institution-wide data governance
initiatives.
- Understand the business goals of Advancement program areas to
design smart and supportable data structures for facilitating
business and measuring program effectiveness.
- Oversee compliance with relevant external data protection and
privacy requirements, keeping abreast of this ever-changing
landscape.
Prospect Development
- Implements and directs a prospect research and management
system to support fundraising efforts of the full development
staff.
- Provide strategic direction and support to the leader of
Prospect Development to optimize the identification and
dissemination of prospective donors to gift officers to expedite
growth in major and principal giving.
- Oversee the PD team as it actively monitors and assists in the
management of gift officer portfolios, to guide relationship
management and ensure gift strategies are moving forward.
Analytics and Reporting
- Define an analytics strategy that moves IC’s philanthropy
forward. This includes partnership with Development to establish
key metrics for fundraiser impact and introduce new approaches for
forecasting and benchmarking.
- Develop, maintain, and enhance reporting systems to track and
report on revenue. Work towards the enablement of multi-year
revenue forecasting and planning.
- Work with Division partners to develop IC’s fundraising
analytics practice, through the acquisition of and/or development
of custom prospect models and scores.
- Partner with Donor Relations to execute stewardship reports,
ensure accurate information flow, and execute strategic priorities
for donor relations efforts
- Lead analysts in the use of retrieval tools, to develop,
generate, analyze, and format data for ad hoc requests and routine
reports.
Technology
- Develop and maintain an understanding of the capabilities and
configuration options of current software and make recommendations
as necessary to ensure optimal service to meet business and data
needs.
- Develop secure, intelligent solutions for integration of data
across multiple systems and evaluate integration options for new
technology acquisitions.
- Collaborate with the Information Technology office, vendors,
and service providers to resolve technical issues. Serve as the
primary liaison to developers, database administrators, and
solutions integration developer in IT. Work closely with IT
Information Security team on processes related to Identity
Management, Single Sign-on and Multi-Factor Authentication, and PCI
DSSI compliance. Ensure secure measures are in place for data
processing, sharing, and file transfer.
Additional Duties
- Develop and manage the Advancement Operations budget.
- Develop and demonstrate a multicultural awareness and
contribute to cultivating an inclusive, diverse, and respectful
College community.
- Demonstrate a commitment to diversity and inclusion as a
college priority, communicate to employees an expectation of
behavior that is civil and inclusive when interacting with all
staff, faculty, students, and visitors and promote a flexible,
collaborative, and inclusive work and living environment.
Qualifications:
- Bachelor’s degree required; Master’s degree or CFRE
Certification preferred
- 7 years related experience or the equivalent combination of
education and experience
- Strong strategic planning skills to ensure organizational
visibility and alignment.
- Fluency in fundraising practices, terminology, systems,
channels, and compliance, and the ability to translate easily
between fundraising end users and technology providers.
- Knowledge around database architecture principles (i.e., data
models, layers, etc.)
- Strong experience with modern data analysis tools and platforms
such as Tableau, Power BI, and Excel
- Excellent interpersonal and communication skills (writing,
verbal and presentation), with the ability to explain technical
concepts to non-technical staff and collaborate effectively with
cross-functional teams.
- Experience overseeing multiple vendor relationships, with the
ability to lead meetings and monitor output/impact of vendors and
consultants.
- Outstanding, proven time management and organizational
skills.
- Ability to deal calmly with pressure and deadlines and to
communicate with diplomacy.
- Strong leadership and team management skills, with a track
record of successful leadership in complex Advancement operations,
preferably within a Higher Education or research institution
setting.
- Ability to cultivate an inclusive, diverse and welcoming
environment.
- Ability to treat all people equitably and with a sensitivity
and awareness to cultural difference.
- Ability to hold others accountable for behavior that is
supportive of a community that is diverse and inclusive.
- Familiarity with Raiser’s NXT, data retrieval tools, and SQL
programming are strongly preferred.
Work Environment:
Most of the work of the incumbent is carried out within a generally
accessible, safe, indoor environment. The incumbent will be
required to use a personal computer and associated equipment as
well as other office equipment used in the day-to-day operations.
The incumbent may need to deliver various correspondences or other
informational materials on campus requiring the ability to walk or
drive or make other travel arrangements. This position is eligible
for remote.
This position is 37.5 hours per week, 52 weeks per year.
Application Instructions:
Interested applicants must apply online and attach a resume, cover
letter, and list of three professional references. Questions about
online applications should be directed to the Office of Human
Resources at (607) 274-8000 or humanresources@ithaca.edu.
Ithaca College is committed to building a diverse academic
community and encourages members of underrepresented groups to
apply. Experience that contributes to the diversity of the college
is appreciated.
Visa sponsorship is not provided for this position.
Hiring Range:
$165,000-$190,000, commensurate with qualifications and
experience.
We pride ourselves on providing our benefit-eligible employees with
comprehensive benefits, including:
• Healthcare including vision and dental
• Generous Paid Time Off Policies
• 403B Retirement Savings Plan with Matching Employer
Contribution
• EAP
• Flexible Work Plans
• Educational Benefits
• Career-Enhancing Trainings
• For an overview of our benefit offerings, please visit
https://www.ithaca.edu/human-resources/employee-benefits-wellness
In an effort to promote campus safety and the security of College
resources, Ithaca College will, consistent with the requirements of
the law and prudent practices, conduct criminal background
investigations per College policy. This position is subject to a
criminal background check. All offers of employment are contingent
upon review of the criminal background check.
About Us
At Ithaca College, a comprehensive residential campus community of
approximately 5,000 students, we strive to be at the forefront of
the higher education landscape. We offer a distinct integrative
learning experience that makes students ready for the personal,
professional, and global challenges of our age.
We seek candidates who embrace integrative learning and want to be
a part of this exciting time in Ithaca College history. We
encourage creative collaboration and innovation in our faculty and
staff, providing support and resources for them to grow in their
fields and lead students to their own innovative ideas and
achievements.
We welcome different ways of thinking and look for candidates with
unique points of view and life experiences. We are inclusive of
individuals with a wide range of cultural, personal, and
professional backgrounds, talents, and skills. Our campus is a
vibrant and rewarding community where diverse minds can learn,
succeed, and excel.
When reviewing candidates, we are looking for indicators of a
number of core competencies. Prospective candidates must be
adaptable, collaborative, inclusive, respectful, responsive,
results driven, and sustainable. They must communicate effectively,
demonstrate leadership, exhibit professional integrity and ethics,
take initiative, value personal and professional development, and
show that they will engage in the college.
Nestled in the heart of New York State’s scenic Finger Lakes
region, Ithaca College sits atop South Hill overlooking picturesque
Cayuga Lake and is just minutes away from the city center.
Combining small town warmth and charm with the vibrancy of a
college community, the thriving and culturally diverse city of
Ithaca has been rated by Kiplinger’s as one of the top 10 places to
live in the United States.
If you need reasonable accommodation for any part of the
application and hiring process, please contact our ADA Coordinator,
Linda Koenig, at lkoenig@ithaca.edu or 607-274-7761. We ask that
requests for accommodations be made as soon as possible.
To learn more about Ithaca College, visit us at
http://ithaca.edu 
