Law Enforcement Dispatcher

Job Summary

The UW-Madison Police Department (UWPD) is hiring Law Enforcement Dispatchers. UWPD Dispatchers operate technical equipment, answer 911 calls, and coordinate police response in a 24-hour communication center to ensure safety and security on all institutional properties. They serve as the primary point of contact for students, staff, and visitors experiencing a wide range of issues, from non-emergency to emergencies, assisting them to the needed resources or information both inside and outside the institution. They assist in maintaining and updating Communication Center resources.

UW-Madison Police Department employees will support the department's vision and mission by operating in a fair, unbiased manner which respects the rights, safety and dignity of all individuals. As a department employee, your everyday actions will be guided by the department's values and be grounded in the highest ethical and professional standards. UW-Madison Police Department employees are expected to take an active role in creating and maintaining a positive, welcoming and inclusive work environment. Employees will assist or participate on an as-needed basis with the department's recruiting and hiring efforts and the onboarding of new employees in the work unit. Department employees are expected to work in partnership with the campus and area communities to provide leadership in solving community problems, preventing crime and providing a safe environment to fulfill the mission of the University.

This position requires work be performed in-person, at a designated campus work location. This position will be required to work special events or assignments as designated by the Department. Law Enforcement Dispatchers are required to work weekends, holidays, and evening or overnight hours depending on the assigned shift. Law Enforcement Dispatchers generally work 10 hour shifts with a four-day weekend every other week.

Key Job Responsibilities

• Troubleshoots, triages, and escalates issues according to established policies and procedures
• Communicates effectively and provides accurate and detailed instructions to all types of audiences in high stress emergency situations
• Schedules logistics and secures resources for response to emergency incidents for the institution
• Required to work special events or assignments as designated by the Department
• Documents incidents accurately and adheres to all applicable policies, rules, and regulations
• Operates police radios, phone consoles, and various equipment and technologies to receive and processes requests and information from institutional affiliates, law enforcement, and other public safety agencies