Navigation program and help ensure families receive timely, compassionate guidance as they access services through the Thompson Center.
Position Summary
The Lead Family Navigator provides leadership and oversight for the Family Navigation team while supporting continuous improvement of patient access processes. This position serves as a key liaison between families, providers, and community partners, ensuring a seamless and supportive experience for caregivers as they navigate their journey through Thompson Center and associated services.
Leadership and Program Oversight
- Provide direct supervision and leadership to the Family Navigation team, including recruitment, onboarding, training, scheduling, performance evaluations, and professional development.
- Partner with leadership to establish goals, monitor performance metrics, and support strategic planning initiatives.
- Identify opportunities to improve referral, intake, and access processes to enhance the patient and family experience.
- Participate in committees, workgroups, and meetings to develop, implement, and refine operational processes and strategic initiatives.
Communication and Stakeholder Engagement
- Communicate Family Navigation process updates with internal teams, external providers, and community stakeholders.
- Foster positive relationships with caregivers, healthcare professionals, educational partners, and community organizations.
- Address concerns or barriers impacting patient access and work collaboratively to identify solutions.
Data Management and Reporting
- Collect, analyze, and report Family Navigation metrics to support program evaluation, quality improvement efforts, and organizational communications.
- Generate monthly reports and maintain accurate patient and program data.
- Update and manage patient information within REDCap and other relevant systems.
Shift
Monday – Friday
8:00 a.m. – 5:00 p.m.
Minimum Qualifications
Associate's degree or an equivalent combination of education and experience at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary
Preferred Qualifications
- Bachelor's degree in social work, psychology, healthcare administration, education, public health, or a related field; equivalent combination of education and experience may be considered.
- Experience working with families of individuals with autism or other neurodevelopmental conditions preferred.
- Prior supervisory or team leadership experience preferred.
- Strong organizational, communication, and problem-solving skills.
- Ability to manage multiple priorities while maintaining a high level of attention to detail.
- Demonstrated commitment to providing compassionate, family-centered service.
Anticipated Hiring Range
Salary Range: $25.00 - $27.50 hourly
Grade: GGS - 008
University Title: CLINICAL TECHNICIAN SR
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.
Application Materials
In addition to the Online Application, please provide Resume and cover letter.
Sponsorship Information
Employment visa sponsorship is not available for this position.
Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement
