Lead Systems Analyst, Online Recruitment

Position Highlights

The Lead Systems Analyst provides strategic and operational systems design for Arizona Online's Recruitment and Enrollment Management Office. This position has the direct and primary responsibility of overseeing three of our integral online recruitment systems and advance the University's strategic vision. These systems are a Contract Center as a Service (CCaas) system, our online instance of the universities' CRM and our prospective student chatbot solution.

Duties & Responsibilities

• System Administrator for CCaaS (dialer) solution.
• Internal lead and strategist for our Slate Customer Relationship Management (CRM) System.
• System Administrator for Gravyty (lvy.ai) chatbot solution.
• Conducts thorough analysis of existing systems and processes.
• Provides subject matter expertise within use of applicable technology for Arizona Online Recruitment.
• Supervision of Communication and Data Management staff.

Additional duties as assigned.