Mail and Receiving Services Operator I - OFMD

Scheduled Hours

40

Position Summary

The Operations & Facilities Management Department (OFMD) at WashU Medicine provides essential services that sustain the medical campus’s mission of excellence in patient care, research, and education. Guided by our PRIDE+ Core Values of Professionalism, Respect, Integrity, Dedication, Excellence, and Mutual Support, we foster a culture of accountability, service, and collaboration across the medical campus.

OFMD manages the maintenance and operation of more than 65 buildings, encompassing over 14.8 million gross square feet, including the 11-story, 609,000-square-foot Neuroscience Research Building (NRB), home to one of the world’s largest concentrations of neuroscientists. Our team delivers operational and administrative support, strategic planning, and project management to ensure efficient, safe, and innovative facility operations.

As WashU Medicine continues to expand its clinical, research, and teaching footprint across and beyond campus, OFMD remains a trusted partner, driving excellence through seamless facility management and unwavering support of the university’s mission. For additional information, view a quick message from some of our employees: https://facilities.med.wustl.edu/Careers.

Responsible for obtaining, processing, sorting, and distributing mail and/or packages to the campus, as well as providing customer service. Primary focus may be in a mail room, on a shipping/receiving dock, or on operating a meter.

Job Description

Primary Duties & Responsibilities:

• Works with campus partners such as USPS, FedEx, UPS, and Amazon, as well as campus departments, to intake mail and/or packages each day. Accuracy, efficiency, and teamwork are all critical success factors given the significant volume.
• Processes intake for each item. Unloads, scans, sorts, and shelves packages for pickup, delivery to customers, or placement in lockers. Counts and sorts mail. Weighs, scans, and sorts metered items.
• Processes outgoing items by delivering mail and/or packages, or locates and scans each package that customers come to pick up. Carries a valid driver’s license at all times. Must observe all posted speed limits and drive no faster than 10 MPH in areas where there are none posted.
• Provides customer service to staff, faculty, and/or students who need help finding or mailing/shipping items. Verifies proper identification, obtains signatures on handheld units, and uploads signatures to the master database.
• Provides timely look-up functions for mail and/or packages using university and industry-specific software. Assists in maintaining accurate names and addresses in the mail forwarding system while complying with the US Postal Service's mail processing and forwarding guidelines.
• Demonstrates safety protocols at all times and attends regular training.
• Performs other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• High noise environment.
• Stockroom or warehouse.
• Exposure to moving machinery.
• Dust, dirt, grease, or other disagreeable elements.

Physical Effort

• Frequent lifting of 25 lbs. or more.
• Occasional lifting (25 - 50 lbs.).
• Repetitive wrist, hand, or finger movement.
• Typically bending, crouching, and stooping.
• Ability to move to on and off-campus locations.

Equipment

• Heavy equipment (forklifts, etc.).
• Operate motor vehicle.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Mail, Shipping Or Receiving Center, Customer Service, University Operations Or Similar Role (1 Year)

Skills:

Not Applicable

Driver's License:

A Class E (MO) or Class D (IL) license and a good driving record are required for this position.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

Mail Service Operations, Shipping, And Receiving (2 Years)

Skills:

Computer Literacy, Customer Service, Efficiency Optimization, Logistics Support, Microsoft Word, Oral Communications, Organizational Commitment, Process Improvements, Professional Integrity, SAP Customer Service, Shipping Software, Social Interaction, Strive for Excellence, Teamwork, Written Communication

Grade

G04-H

Salary Range

$16.40 - $22.12 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.