"Management Assistant Officer (Front Desk)"

Job Description

• To operate front desk services and ensure check-in and check-out operations of the student residences at University Town are aligned with the objectives set by Housing Services.
• Handle general enquiries and feedback from residents, guests, conference delegates and relevant stakeholders and ensure timely response and resolution.
• Administer and update the room bookings and residents’ database in the University Housing Management System as and when required, including but not limited to room access programming and handling of keys.
• Assist to plan and coordinate the bi-annual mass check-in and check-out exercise for students at the student residences before and after each semester.
• Perform administrative work such as compilation of occupancy report, faults and feedback, filing and indexing, and inventory control.
• Process payment and financial data entry.
• Provide a good customer experience with the ability to convert complaints into compliments.
• Ability to think outside the box and contribute to the continuous enhancement of current process workflow and customer experience.
• Support and assist with building management related matters e.g. safety and security, facilities management issues etc. at the residences as needed.
• Handling of crisis / incidents reported within the student residences.
• Support and assist with lifestyle activities held within the residences.

Qualifications

• Diploma in hospitality management with minimum 3 years of experience in frontline customer service.
• Proficient in MS Office.
• Excellent communication and interpersonal skills.
• Presentable and well-groomed.
• Positive attitude and thrives in a team environment.
• Able to handle tasks / multi-task competently under pressure.

More Information

Location: Kent Ridge Campus

Organization: University Campus Infrastructure

Department: Campus Life

Employee Referral Eligible: Yes

Job requisition ID: 31943