Manager, Academic Support Services

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

One LSC
Student Focused
Own It
Foster Belonging
Cultivate Community
Choose Learning

Campus Marketing Statement

Lone Star College-Kingwood

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Lone Star College-Kingwood, an innovative and dynamic community college located in the pine-forested suburbs of northeast Houston, has an opening for someone interested in working with a diverse group of colleagues who want to make a difference in the lives of students and grow professionally. Kingwood focuses on fulfilling individual dreams and enhancing community life and offers unique programs in respiratory care, computer gaming and dental hygiene.

Location address is 20000 Kingwood Drive, Kingwood, TX 77339.

Job Description

PURPOSE AND SCOPE:

Oversees daily operations of department services, programs, and projects at multiple service locations on campus. Acts as lead with developing new services and projects that align to the strategic initiatives identified by the Dean and VPI. Assesses the effectiveness of department programs and services by evaluating the data and compiling reports. Monitors part-time staff budgets and develops annual budget recommendations to supervisor. Makes data-informed recommendations regarding adjustments to programs and services.

ESSENTIAL JOB FUNCTIONS:

Oversees the daily operations of department services, programs, and projects
Hires, trains, and evaluates a team of employees, providing leadership, support, and supervision. Monitors team activities to ensure consistent and superior customer service standards are met and to ensure compliance with LSC policies and procedures
Acts as lead with developing new services and projects that align to the strategic initiatives identified by the Dean and VPI
Creates, analyzes, and utilizes a variety of detailed reports
Uses data-driven information in decision-making and to provide informed updates to Administration
Continuously reviews, analyzes, and evaluates the effectiveness of department programs and services and makes recommendations for adjustments as needed
Monitors part-time staff budgets and develops annual budget recommendations to support services
Monitors and control area resources such as office supplies and equipment needed within the department; Submit requisitions, and/or reviews and approves/denies purchase requests in accordance with the budget
Responsible for other reasonable related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

Strong supervisor, management, and training skills
Effective communication, interpersonal, and facilitation skills
Intermediate skills in computer and database applications
Ability to produce and effectively use accurate and detailed analytical reports
Ability to successfully manage multiple projects, set priorities, and meet deadlines
Excellent problem-solving abilities
Excellent customer service skills

REQUIRED QUALIFICATIONS:

Bachelor's degree and at least 5 years of experience, or an equivalent combination of education and experience
Experience working in academic support and tutoring services

PREFERRED QUALIFICATIONS:

Experience tutoring high school or college students
Experience working in higher education
Experience with academic support services, including tutoring and College Reading and Learning Association (CRLA) certifications

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