Manager, Department & Clinic Operations

Department and Clinical Operations Manager – Department of Medicine

The Department and Clinical Operations Manager for the Divisions of Infectious Disease, Nephrology, Rheumatology, Oncology, Endocrinology, and General Internal Medicine, as well as the Department of Medicine Education Unit, is responsible for overseeing the operational, administrative, and fiscal activities of the divisions and associated academic and research programs.

This role ensures compliance with all institutional policies and procedures, supports clinical and educational operations, identifies opportunities for program growth, and collaborates with internal and external stakeholders to advance the strategic priorities of the Department of Medicine.

Key Responsibilities

Operational Management

• Direct the operational and administrative functions of the Divisions of Infectious Disease, Nephrology, Rheumatology, Oncology, Endocrinology, and General Internal Medicine.
• Provide administrative leadership to support efficient division and education unit operations.
• Ensure compliance with School of Medicine, Campus, and University policies and procedures.
• Oversee timely completion of required training modules, faculty and staff evaluations, and compliance requirements.
• Develop and implement departmental policies, operational workflows, and process improvements as needed.

Research Operations Leadership

• Develop and implement departmental plans and priorities to support short- and long-term research objectives across the divisions.
• Serve as a key departmental resource for research compliance questions and operational issues.
• Oversee research-related accounts, revenues, and expenses, including management of grant-funded salary allocations.
• Partner with School of Medicine and campus research administration to ensure a compliant and sustainable research program focused on growth.
• Monitor and advise on research space, infrastructure, and equipment needs within the Department of Medicine.
• Assist principal investigators (PIs) with grant proposal development and submission, including budget preparation.

Fiscal Management

• Ensure the financial health and operational sustainability of the divisions and the Department of Medicine Education Unit.
• Monitor financial performance across clinical, research, and educational activities.
• Approve divisional and research expenses, including additional pay, incentives, and timesheets.
• Review and manage University Physicians (UP) incentive agreements and additional compensation agreements.
• Partner with departmental leadership to develop and monitor budgets and financial forecasts.

Clinical Operations

• Identify market opportunities and support outreach initiatives to expand clinical programs and service line awareness.
• Address referral access challenges and clinical scheduling barriers to improve patient access and clinic utilization.
• Monitor and analyze clinical productivity reports and operational metrics.
• Work with division leadership to address operational challenges and align clinical productivity with departmental strategic priorities.

Growth and Strategic Development

• Partner with the Senior Director and division leadership to develop and implement strategic business plans for the divisions and education programs.
• Conduct business analyses to support program expansion, new service development, and operational improvements.
• Lead implementation of innovative clinical and operational initiatives.
• Support programmatic growth across clinical, research, and educational missions of the Department of Medicine.

Minimum Qualifications

Requires a Bachelor's degree, preferably in a health or business related field. Requires at least five or more years experience within a health care setting of which the incumbent has a minimum of one year supervisory experience is required.