Manager, Multimedia Technologies

Reporting to and taking direction from the Director of the IT Service Management, the Manager of the Multimedia Technologies team will oversee the delivery of multimedia related support and services to campus classrooms, conference rooms, and other venues across the UCM campus. The position provides support for the online learning environment. In addition, this senior level technical support position will coordinate and provide guidance for the day-to-day operations of a team of multimedia specialists.

Primary functions of the position include but are not limited to: Manage the team providing daily technical support of multimedia and audio-visual hardware and software technology resources to UCM constituents to include students and employees; Lead, guide, and develop multimedia and audio-video related projects, initiatives, and services; and, coordinate and provide guidance on work assignments for team of Multimedia Specialists; provide level 2 troubleshooting assistance to escalations from the Multimedia Specialists.