Question 1

What are the key responsibilities of the Manager of Client Experience?

Accepted Answer

The role involves strategic and operational leadership of Tier 1 enquiry services across in-person and digital channels at University of Queensland Library . Key duties include driving service innovation, workforce planning, continuous improvement, capability development for teams, and building partnerships for seamless student-centred delivery.

Question 2

What qualifications are needed for the Manager of Client Experience role?

Accepted Answer

Candidates need proven strategic leadership experience in client services or libraries, expertise in enquiry service delivery , workforce planning, and fostering inclusive high-performing teams. Experience in higher education libraries and digital capability enhancement is highly valued.

Question 3

Is the Manager of Client Experience position full-time and permanent?

Accepted Answer

Yes, this is a full-time Staff / Administration role focused on leading client experience across multiple campuses at The University of Queensland. It is a permanent leadership position within the library function.

Question 4

How do I apply for the Manager of Client Experience at UQ Library?

Accepted Answer

Applications must be submitted via the official University of Queensland recruitment portal before the July 5, 2026 deadline . Prepare a tailored CV and cover letter highlighting leadership in client services. See administration job resources for tips.

Question 5

Does the Manager of Client Experience role involve multiple campuses?

Accepted Answer

Yes, the position leads Tier 1 enquiry services across multiple University of Queensland campuses, ensuring consistent, inclusive, and high-quality client experiences both in-person and digitally.

Manager of Client Experience

University of Queensland

St Lucia Campus

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