Manager, Patient Accounts (Hybrid)

Hiring Department

University Physicians

Position Summary

University Physicians supports the billing and collections activities for approximately 1,425 clinicians within the School of Medicine.

The Manager of Patient Accounts is responsible for overseeing daily operations related to billing, collections, and accounts receivable functions for professional services. This position reports to the Director of Patient Accounts and provides direct supervision to five Revenue Supervisors, a Reimbursement Coordinator, and teams totaling approximately 86+ staff.

This role also partners with hospital leadership to co-manage Customer Service, Joint Corrections, and Special Billing teams (including Workers’ Compensation and Research billing and follow-up).

Key Responsibilities

Operational Management

• Oversee day-to-day billing and collections operations to ensure accuracy, timeliness, and compliance
• Support accounts receivable functions to maintain efficient cash flow and reduce outstanding balances
• Ensure adherence to state and federal regulations related to medical billing and collections
• Assist in implementing policies, procedures, and workflow improvements

Team Leadership & Development

• Supervise Revenue Supervisors and support leadership for approximately 86+ staff members
• Participate in hiring, onboarding, training, and performance management
• Address employee relations matters in coordination with the Director of Finance and HR Specialist
• Provide coaching and guidance to leadership staff on complex operational issues

Revenue Cycle Optimization

• Identify operational gaps and recommend process improvements
• Analyze billing trends, denials, and performance data to improve outcomes
• Support system optimization and effective use of tools such as Athena IDX, Cerner, Power BI, and Experian

Customer Service & Escalation Oversight

• Support oversight of the Joint Customer Service team handling 3,250+ monthly calls
• Assist and resolve escalated patient concerns and ensuring appropriate resolution
• Promote a high standard of patient communication and satisfaction

Vendor Coordination

• Assist in monitoring vendor performance for: Workers’ Compensation billing and follow-up; Early-out/self-pay collections
• Ensure vendors meet expectations for service quality, compliance, and financial performance

Collaboration & Coordination

• Partner with MU Health Care and internal departments to support co-managed teams
• Serve as a liaison with Health Sciences Center departments to improve workflow efficiency
• Support cross-functional initiatives, including system transitions and coordination with coding teams

Financial & Administrative Support

• Assist in budget preparation and monitoring of revenue and expenses
• Contribute to vendor evaluation processes, including RFP development and review
• Support special projects and departmental initiatives as assigned

Work-from-home eligible, with periodic onsite presence required.