Manager, Strategic Planning and Analysis

Job Summary

Leads the strategic planning, organization, and oversight of data operations to support the Business Services division. Oversees the collection, aggregation, and statistical analysis of data to address priorities identified by divisional leadership. Interprets complex datasets to identify trends, diagnose root causes, and recommend opportunities for operational improvement. Serves as a key contributor to division wide strategic initiatives, ensuring alignment between data capabilities and organizational goals.

Responsibilities

KEY RESPONSIBILITIES:

1. Leads a team of analysts, providing direction on data collection, processing, and translation of raw data into actionable insights that inform departmental decision-making
2. Oversees the delivery of accurate, timely data and analysis to support divisional and departmental operations, including recurring monthly and quarterly reporting as well as ad hoc analytical requests
3. Manges the design, development, and ongoing enhancement of analytical tools, dashboards, and reporting solutions that strengthen data-driven decision-making across the division
4. Monitors key performance indicators (KPIs) to measure departmental performance and progress toward strategic objectives.
5. Partners with functional leaders to review departmental metrics, understand operational goals and initiatives, and identify opportunities for process improvement and enhanced service delivery.
6. Ensures the integrity, accuracy, and consistency of analytical tools, dashboards, and key data sets through proactive maintenance and data quality oversight.
7. Oversees the development of queries and data extraction from multiple sources, ensuring analyses provide meaningful insights and support business needs.
8. Conducts and guides advanced data analysis to identify trends, correlations, and insights that support strategic and operational decision making.
9. Leads data auditing, validation, and troubleshooting efforts while supporting data governance practices to maintain high data quality standards.
10. Applies predictive analytics to forecast trends and provide strategic recommendations to departmental leaders.
11. Manages the production and delivery of standard and customized reports, dashboards, and ad hoc analyses aligned with business priorities.
12. Drive continuous process improvement by identifying opportunities to automate, streamline, and enhance analytical workflows.