Clinical Operations: Manages and evaluates operation of assigned clinics, including but not limited to: working collaboratively with our central access team to navigate patient access, patient satisfaction(including efficient operation of the telephone system, patient registration, patient accounting, providing feedback to providers), and appropriate staffing.

Marketing/Outreach/Business Development: Continually evaluates existing services and identifies new program opportunities or enhancements. Conducts outreach/business development on behalf of the IM and CCVH and as available for targeted divisions within the IM Department.

Quality/Patient Safety: Quantifies clinic efficiency and effectiveness through benchmarking and continuous quality improvement. Works and communicates to ensure the dissemination of necessary and useful information.

Financial: Ensures cost-effective, efficient operations;

Assists in developing and managing annual operating budget; works collaboratively with our central access team to provide oversight and direction of clinic registration, managed care and point of service collections and communicates regularly with departmental billing and coding to ensure optimal revenue cycle management; Assures proper vendor selection and acquisition and payment of supplies and services. Assist with the annual operating budget and work to reduce expenses and/or waste.

Communicates professionally and effectively with team, faculty members, Division Chief, and/or Administrator regarding patient, staff, and physician issues, and clinic needs. Communicates pertinent information to staff during regularly scheduled meetings; leads and participates in required meetings. Support activities to increase employee satisfaction/engagement.

Assists in developing effective strategic, business and marketing plans, along with action steps and implementation dates.

Develops and manages any pertinent and necessary operating policies and procedures for the assigned clinical area, with approval from the Division Chief.

Prepares monthly clinic operation metric reports as directed by leadership. Provides report analysis for referral patterns, physician availability/capacity, appointment waiting periods, patient satisfaction, call center performance, quality metrics and appointment statistical data. - Provides leadership and direction for strategic initiatives and KPIs.

Grant Funded?

No

Pay Grade Minimum

6354

Pay Basis

Monthly

Schedule Details

M-F 8-5

Work Location

Lubbock

Department

Internal Med Dept Lbk Genl

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan .

Shift

Day

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

Bachelor's degree required. Seven years of progressively responsible management experience is required. Education beyond the bachelor's level may substitute for required experience on a year-for-year basis.

Does this position work in a research laboratory?

No

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx .

Introduction

Nationally recognized as a Great College to Work For , TTUHSC provides much more than just a job! Enjoy excellent benefits , including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.

Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture , TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

Visa Information

TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case-by-case basis, the institution may also sponsor eligible individuals for change-of-status or change-of-employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable.

Clinical Operations: Manages and evaluates operation of assigned clinics, including but not limited to: working collaboratively with our central access team to navigate patient access, patient satisfaction(including efficient operation of the telephone system, patient registration, patient accounting, providing feedback to providers), and appropriate staffing.

Marketing/Outreach/Business Development: Continually evaluates existing services and identifies new program opportunities or enhancements. Conducts outreach/business development on behalf of the IM and CCVH and as available for targeted divisions within the IM Department.

Quality/Patient Safety: Quantifies clinic efficiency and effectiveness through benchmarking and continuous quality improvement. Works and communicates to ensure the dissemination of necessary and useful information.

Financial: Ensures cost-effective, efficient operations;

Assists in developing and managing annual operating budget; works collaboratively with our central access team to provide oversight and direction of clinic registration, managed care and point of service collections and communicates regularly with departmental billing and coding to ensure optimal revenue cycle management; Assures proper vendor selection and acquisition and payment of supplies and services. Assist with the annual operating budget and work to reduce expenses and/or waste.

Communicates professionally and effectively with team, faculty members, Division Chief, and/or Administrator regarding patient, staff, and physician issues, and clinic needs. Communicates pertinent information to staff during regularly scheduled meetings; leads and participates in required meetings. Support activities to increase employee satisfaction/engagement.

Assists in developing effective strategic, business and marketing plans, along with action steps and implementation dates.

Develops and manages any pertinent and necessary operating policies and procedures for the assigned clinical area, with approval from the Division Chief.

Prepares monthly clinic operation metric reports as directed by leadership. Provides report analysis for referral patterns, physician availability/capacity, appointment waiting periods, patient satisfaction, call center performance, quality metrics and appointment statistical data. - Provides leadership and direction for strategic initiatives and KPIs.

Grant Funded?

No

Pay Grade Minimum

6354

Pay Basis

Monthly

Schedule Details

M-F 8-5

Work Location

Lubbock

Department

Internal Med Dept Lbk Genl

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan .

Shift

Day

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

Bachelor's degree required. Seven years of progressively responsible management experience is required. Education beyond the bachelor's level may substitute for required experience on a year-for-year basis.

Does this position work in a research laboratory?

No

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx .

Introduction

Nationally recognized as a Great College to Work For , TTUHSC provides much more than just a job! Enjoy excellent benefits , including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.

Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture , TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

Visa Information

TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case-by-case basis, the institution may also sponsor eligible individuals for change-of-status or change-of-employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable.