MC Patient Services Specialist
Position Description
This position is responsible for ensuring the smooth flow of operations in a correctional facility medical clinic. Employees serve as primary contacts for patients and are responsible for preparing necessary paperwork before patient visits, receiving patients, and maintaining records. In addition, this position may be responsible for coordinating other clinic services, responding to requests for patient information, and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to a supervisor. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners.
Major/Essential Functions
- Schedules patients for appointments through the electronic medical record (EMR) system when needed and enters sick call requests (SCR) into EMR.
- Telehealth presenter.
- Checks access to care through EMR.
- Patient Throughput Management
- Ensures protected health information (PHI) is scanned into EMR.
- Assist when needed in processing patients through EMR.
- Schedules and completes paperwork for offender Record Reviews.
- Effectively participates in the overall goals of the Managed Care team.
- Copies records for patient liaison, attorney general, and others who are authorized to receive and/or review PHI.
- Support the goal of the unit by attending meetings.
- Acts as courier to facilitate the EMR operation.
- Performs all other health information tasks as necessary.
Required Qualifications
One (1) year customer service, office, or related experience required. Additional education may substitute for the experience requirement.
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