Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.
At JMU, we believe in Being the Change - and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.
Discover what makes JMU a great place to work: bit.ly/JMUEmployment
General Information
The JMU Health Center is seeking new members for our team. This position is for a Medical Administrative Assistant. The MAA is a front desk position responsible for checking patients in and out, addressing students concerns, answering phone calls, etc. The University Health Center provides a comprehensive array of health care services and health education programs to JMU students. Included in our health care services are several medical clinics, a pharmacy, a medical laboratory, and other programs that provide services for more than 30,000 patient encounters a year. UHC practices evidence-based medicine in a confidential, inclusive environment.
Duties and Responsibilities
- Provides exceptional customer service to students who present at UHC for appointments.
- Ensures that students are in the correct location for their appointment and assists with check-in process.
- Assists with daily financial reporting when Medical Office Coordinator is out of the office.
- Provides assistance to Health Information Coordinator to enter information into student health records, including immunization information, insurance cards, etc.
- Provides exceptional customer service to students who call UHC for appointments/assistance.
- Answers questions as appropriate, schedules student appointments when necessary, and forwards calls to the correct employee as needed.
- Provides exceptional customer service to complete financial transactions to close out student appointments.
- Complies with JMU Investment and Card Services policies and procedures to accurately maintain and process card payments. Assists students with referral appointment requests when necessary.
Qualifications
Required
- Customer service oriented
- Ability to interact effectively and in a supportive manner with people of all backgrounds
- Maintain confidentiality at all times
- Experience dealing with and completing financial transactions in an accurate and efficient manner
- Ability to work well under pressure and adapt to change
- General computer knowledge as well as Microsoft Office
- Outstanding verbal and written communication skills
- Team player
- Ability to multi-task
Additional considerations
- Medical office receptionist experience
- EHR (Electronic Health Record) experience
Additional Posting Information
Conditions of Employment
Employment is contingent upon the successful completion of a criminal background check.
E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.
