Medical Assistant Associate

Department Summary

University Health and Counseling (UHC) provides a scope of health and wellness care to University of Michigan students, as well as primary care services for eligible UM faculty and staff. UHC is actively seeking compassionate, enthusiastic and patient-focused individuals to join our campus team. This position is conveniently located on campus near downtown Ann Arbor and minutes from the main hospital

Position Summary

As a Medical Assistant Associate(MAA) for University Health and Counseling, you will have the unique opportunity to provide care for U of M students, faculty, and staff. Not only will you have the ability to showcase your skills as a MAA, you will also have an opportunity to build strong relationships with Physicians and Advanced Practice Providers. You will play an integral role within the University, and specifically within UHC. Medical Assistants are frontline in providing the highest quality care for students and other UM affiliated patients. We are eager to assist you in becoming a well-rounded employee, and to support advancement in your skills.

Position Responsibilities

(primary responsibilities and duties expected in this position totaling 100% allocation):

Patient Intake/Patient care 80%:

• Responds to general patient inquiries about clinic operations within their scope of practice.
• Rooms patients (virtually and in person) and performs standard patient intake including taking vitals and other measurements, medical histories, medication reconciliation documentation, form(s) preparation, relevant screenings, following predetermined protocols and other tasks as assigned.
• May obtain medical records and prepare medical information and reports for the appointment (e.g. reviewing Patient Summary Information, updating prescription information, etc.).
• Performs room preparation and turnover task(s) assigned, including managing stretchers and beds where appropriate.
• Medication preparation and/or administration per standing orders or UMHS and Ambulatory Care policies and guidelines, and competency.
• Administers injections and immunizations appropriate per competency and Ambulatory Care policy and guidelines.
• Performs medical laboratory/Point of Care (POC) testing and assists providers per competency or formal training with direct patient care that may include treatments, tests, or procedures.
• Quality Control testing of POC equipment.
• May manage forms and consent (virtual and in person) and provide routine patient instruction forms assigned by the clinic and within their scope of practice.
• Contributes to a safe and secure environment for patients, visitors, faculty, and staff by following established procedures, policies, and guidelines.
• Enter orders per policy co-signature required per standing order or Best Practice Alert (BPA).
• Queue and pend medication renewals.
• Take pictures and/or upload media (excluding ophthalmology) according to Ambulatory Care guidelines.
• Observes patient status, reports changes, and documents accordingly.
• Acts as a chaperone during sensitive exams, diagnostic, and therapeutic treatments, or upon patient request.
• Informs patients of normal test results within their scope of practice.
• Documents into MiChart within scope of practice.

Administrative and Clinical Workflow Support 20%:

• Efficiently and effectively prepares and organizes clinical and procedure rooms with appropriate equipment and supplies.
• Continuously tracks the clinic patient flow, identifies holdups, and notifies patients if the schedule runs behind.
• Cleans, stocks, and organizes clinic spaces (exam and supply rooms).
• Maintains inventory and may manage PAR levels when appropriate.
• Processes forms and in basket messages through MiChart .
• May assist with prescription or procedure prior authorizations within scope of practice.
• Disinfects and maintains equipment between cases according to Instructions for Use, policies, and guidelines; removes equipment not needed for the next case and stores it appropriately.
• Transport and prepare surgical instruments for sterile processing.
• Supports orientation and/or shadowing opportunities as assigned.
• Participate in regulatory readiness processes.
• Participation in Daily Management Systems huddles, staff meetings, quality improvement activities, and other Ambulatory Care initiatives as assigned (such as Safety Liaison, MIChart upgrades, or operational meetings
• Responsible if assigned and trained to vaccine reconciliation including Vaccines for Children (VFC) and all duties associated with this duty.
• Perform other related duties within scope of practice as assigned.

Required Qualifications

• One or more years of experience as a MA or equivalent.
• One or more years experience in an outpatient clinic.
• Experience with Clinical Laboratory Improvement Amendments (CLIA) waived testing.
• Graduation from an accredited medical assistant school.
• Certified or registered as a Medical Assistant.

Preferred Qualifications

• Student health service experience.
• Knowledge of internal procedures/processes of UHC.
• Previous experience with MiChart.
• Bi-lingual or multi-lingual skills.

Position Responsibilities Criteria

(leadership and behavioral qualities expected in this position):

• Able to multi-task and work in a fast-paced environment
• Able to work in a team-centered environment
• Able to take direction from multiple disciplines
• Flexible to work between multiple areas such as working with multiple clinicians simultaneously
• Communicate appropriately with patients, families, and members of the healthcare team
• Demonstrated positive attendance and reliable work history

Working Conditions

This is a full-time, 40 hours per week position. Available to work 8 hour shifts between 8:00 AM - 6:00 PM, Monday through Friday and Saturday and Sunday rotation working 9:00 AM - 1:00 PM as needed. Summer and some holiday hours change with no Saturday rotations. Must be able to work occasional overtime, based on patient care needs. Standards of practice for patient services offered by staff within this job family, have the potential to include care offered via telehealth.

Physical Requirements

Able to maintain a stationary position for extended periods of time, and transport objects weighing up to 50 pounds.

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.