Medical Assistant III - Medicine Multispecialty Center - Village Square
Position Summary
This position leads the work of Medical Assistants in the clinical operation of a patient care setting; this position leads the work of Medical Assistants I and II, and/or acts as the primary clinic resource in a large multi-physician clinical practice; functions as a Medical Assistant in the department, prepares and maintains exam rooms, prepares charts, obtains reports and records; directs patient flow and ensures the overall smooth running of the clinical office.
Job Description
Primary Duties & Responsibilities:
Patient Care Duties:
- Interacts directly with patients in clinic setting and completes tasks, which may include obtaining vital signs, conducting EKGs, completing a phlebotomy and verifying medications.
- Prepares for office hours by doing tasks such as obtaining charts, scheduling tests and preparing exam rooms.
- Assists with examinations, procedures and lab tests.
- May assist with renewal and authorization of non-narcotic medications per standing orders and department guidelines.
- May administer medications under the order of physicians or nurse practitioner (this includes vaccines and intramuscular and subcutaneous injections).
Communication and Documentation:
- May schedule and assign work to other Medical Assistants to ensure appropriate staffing; assists in orientating and training new Medical Assistants.
- Directs patient flow, assists with special procedures/treatments and completes requisitions.
- Routes phone messages, patient questions and telephone communications to appropriate personnel.
- Assists with care coordination by doing tasks outlined under the department guidelines, such as calling patients with test results; scheduling appointments; assisting physician with return calls; scheduling surgeries, diagnostic procedures and admissions; and monitoring new and return patient contacts, including scheduling of appointments and follow-up appointments.
- Completes necessary paperwork and documentation in a timely manner.
- Answers basic questions from patient/family regarding treatments, diagnosis and procedures.
- May complete requisitions/orders per WashU guidelines.
Equipment and Supplies:
- Monitors supply inventory, ensuring adequate supplies, equipment or garments are available and that they comply with regulations.
- Cleans and stocks exam rooms and sterilizes instruments.
Other Functions:
- Maintains required HIPAA compliance; maintains skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards and WashU policies.
- Complies with OSHA, state and federal regulatory sources/standards.
- Participates in quality improvement activities to ensure appropriate clinical outcomes.
- Performs other duties as assigned.
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