Medical Assistant Supervisor - General Oncology

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

The Medical Assistant Supervisor, in collaboration with the Medical Assistant Manager and/or Clinical Manager, is responsible for the coordination and direct supervision of assigned Medical Assistant and Nursing Assistants. Incumbents support day-to-day clinic operations to ensure safe, quality patient care.

Please note that this is a full-time (1.0 FTE) position, working Monday-Friday between the hours of 7:00am to 5:30pm at the South Lake Union location in the General Oncology Unit.

Responsibilities

• Hires, orients, supervises, trains, and conducts competency assessments for assigned staff.
• Responsible for evaluating performance and recommending promotion, pay changes, as well as imposing disciplinary actions or termination.
• Manages scheduling, time-off requests, and timecards for team.
• Develops and maintains communications with providers and Nursing staff regarding room assignments, patient flow, preparation for clinic, staffing, and procedures.
• Acts as a role model for all Medical/Nursing Assistants and represents their interest in clinic planning, budgeting, and projects.
• Effectively intervenes with a patient in crisis, problem solves and conducts de-escalation and service recovery.
• Designs, conducts, analyzes, and takes appropriate action on internal quality assurance audits.
• Holds Medical/Nursing Assistants accountable for their work and sets performance expectations and standards.
• May fill in to provide routine care or provide coverage for other Medical Assistant Supervisors as needed.

Qualifications

Required:

• Education that enables obtainment of Medical Assistant Certification in the State of Washington
• Currently a Certified Medical Assistant in the State of Washington and must be familiar with the State's conduct and standards of practice
• Current Surgical Technologist Registration in the State of Washington within 30 days of hire as applicable, depending on location
• Current BLS AHA Health Provider Card (or equivalent course, such as by the American Red Cross) and renewal required every two years
• Minimum of 2 years as a Medical Assistant preferably in an ambulatory oncology clinic or the equivalent.
• 1 year in lead or similar role of progressive responsibility
• Participate in process improvement initiatives
• Ability to appropriately respond to emergencies or disasters per clinic protocol
• Proficient in email and word processing systems
• Experience with Electronic Medical Records
• Ability to work in a fast paced, complex healthcare environment
• Ability to multi-task, prioritize and problem solve
• Strong interpersonal and customer service skills
• Ability to communicate (verbally and in writing) in a clear and concise manner
• Ability to solve complex problems
• Demonstrates initiative as evidenced by advancing technical skills, sharing knowledge with others and taking on more responsibility
• Demonstrated career progression for betterment of self and/or the clinic
• Ability to provide constructive and effective feedback on performance to staff
• Demonstrates the ability to conduct discussions of a sensitive nature with staff

Preferred:

• Prior supervisory or leadership experience

The hourly pay range for this position is from $36.85 to $55.26 and pay offered will be based on experience and qualifications.

This is a full-time (1.0 FTE) position, working Monday-Friday between the hours of 7:00am to 5:30pm at the South Lake Union location in the General Oncology Unit.

Although Fred Hutch is not sponsoring most H-1B visas at this time, candidates who already hold an H-1B sponsored by another organization and are currently in the U.S. may be eligible for this position.

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks).