Medical Interpreter, Albanian (Per Diem)

The Medical Interpreter I is responsible for assessing the needs of patients and providing assistance by interpretation of consent forms, diagnoses, discharge plans and any other type of patient-related information.

Primary Duties and Responsibilities

• Responsible for immediately and effectively answering requests for interpretation throughout the Institute, with a priority for emergency and more urgent requests.
• Responsible for arriving on time to the appointments and to provide services from the point of entry throughout discharge.
• Interprets and transmits accurately and in understandable terms, complex medical information from medical providers to patients, including interpretation of consent forms, diagnoses, during medical procedures, discharge plans and any other type of patient-related information. Interprets and transmits accurately and in understandable terms information from patients to medical providers.
• Assists patients and clinical providers throughout the hospital system in a professional and courteous manner. Provides the highest quality of service at each appointment to every patient and if necessary, refers the patient to the appropriate resource.
• Seeks evaluation, certification and additional training in interpreting, health care practices and beliefs, and cultural differences.
• Maintains an environment that promotes collaborative work relationships and provides assistance to Interpreter Services staff to perform office related tasks as needed.
• The Interpreter accepts and processes properly the assignments for his/her language. This task may include following office protocol, logging information properly, contacting patients and informing the Interpreter Services department of any changes in a timely manner.
• Maintains complete and accurate records of services rendered and documentation of all patient related information.
• Resolves most issues that arise in their daily responsibilities, answer questions and makes appropriate referrals. More complex issues will be handled by the Supervisor of Interpreter Services.
• Interpret medical information between medical providers and patient and/or family in three different modalities, in-person/on-campus, video, or telephonic interpretation.
• Recognizes and respects diversity for all patients and DFCI workforce.
• Intervenes as a cultural broker when communication is compromised by culture bound messages.
• Follows the recognized Medical Interpreter Codes of Ethics and Standards of Practice.
• Performs other tasks, duties and responsibilities as needed.
• Adhere to the department procedures for initial interpreter screening and ongoing competencies by completing and passing an assessment. The assessments include medical terminology, code of ethics and standards of practice, the role of the medical interpreter, and the interpreter?s skills.