Medical Office Associate - Carbondale (4961)
Under the supervision of the Health Care Administrator I, this position performs various duties for the SIU Center for Family Medicine - Carbondale. 1) Maintains patient clinical and billing information over the telephone and as patients present to clinic; 2) Ensures patient data is accurate and up to date; 3) Answers patient questions, and addresses complaints; and 4) Utilizing the electronic health record system to schedule appointments and update records.
This position is ON SITE only.
Check-in/Telephones/Scheduling: 95%
- Checks in patients as they present to the clinic
- Enters patient and billing information in the practice management system
- Collects payments at time of service
- Prints patient medication list
- Prints provider schedules
- Answers multi-line phone making patient appointments, aiding in answering questions, and transferring messages to appropriate person/s according to PCMH guidelines. Takes messages for physician's and enters messages into electronic medical records.
- Enter patient history forms into our Electronic Health Record
- Schedules same day, follow-up and acute appointments
- Take messages for nurses and physicians as appropriate
- Other duties as assigned
Service: 5%
- Handles patient complaints according to established policies.
- Provide backup to other clinic office functions.
Credentials to be Verified by Placement Officer
- High school diploma or equivalent.
- Any one or any combination totaling one (1) year (12 months), from the categories below:
- Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
- Work experience in a health care facility such as a doctor's, dentist's, or hospital's office; which involved record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology.
- Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary.
Knowledge, Skills & Abilities (KSAs)
- Working knowledge of medical terminology.
- Knowledge of computers and data entry.
- Skill in reading, comprehending, and following complex instructions.
- Organization skills, including time management and workflow.
- Oral and written communication skills.
- Ability to interact with and assist patients and their families.
- Ability to adapt and work under pressure and amid interruptions.
- Ability to work with people from a variety of cultural economic, and educational backgrounds.
- Ability to use a medical dictionary.
- Ability to keep patient information confidential.
- Ability to perform routine keyboarding accurately.
- Ability to establish priorities and function independently.
- Ability to lift 15 pounds of medical records.
- Ability to perform simple calculations (such as adding, subtracting, and totaling).
- Ability to function as a part of a team.
Condition of Employment: Pursuant to the State Universities Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.
Posted: 21-Mar-26
Location: Carbondale, IL
Categories: Staff/Administrative
Internal Number: 5277613
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