Medical Records Specialist – Generalist

Job Summary

The School of Veterinary Medicine, UW Veterinary Care (UWVC) Hospital is excited to welcome a Medical Records Specialist – Generalist to our exciting and evolving Medical Records team. This position will support the efficient and accurate management of medical records during an organizational transition from hybrid paper/electronic records to a fully paperless system.

This position is responsible for referral coordination, post-appointment chart processing, medical records phone queue coverage, document scanning, and paper chart management. The role requires strong attention to detail, excellent communication skills, and the ability to prioritize tasks in a fast-paced clinical environment. The Generalist is the department’s primary continuity role and provides essential cross-coverage when team members are absent.

As UW Veterinary Care continues its transition to a fully paperless electronic medical record (EMR) system, and further integrates electronic referral and client communication platforms, the duties and responsibilities of this position may evolve to support these operational changes.

This position is full-time, 100% FTE / 40 hours a week. The anticipated schedule for this vacancy is Monday - Friday, from 8:00am - 5:00pm, with a 60-minute unpaid lunch. (Additional option for a 30-minute unpaid lunch and working hours from 8:00am - 4:30pm as well.)

Key Job Responsibilities

• Provides day-to-day operational support to medical work unit personnel (40%)
• Receives, submits, and responds to inquiries according to established policies and procedures (40%)
• Prepares documents for patient admissions and appointments (10%)
• Serves as front desk staff within a healthcare facility or clinic (5%)
• Greets patients, schedules appointments, maintains calendars, schedules tests, and makes referrals according to instructions (5%)