The role maintains the CE Hub repository and related web content, manages communications with community agencies, and supports the smooth delivery of curricular and co-curricular service learning experiences.
Job Description
Primary Duties & Responsibilities:
WUSM Interprofessional Pro Bono Health Clinic:
- Coordinate patient enrollment and scheduling in EPIC, conduct intake screening, provide follow‑up to support enrollment, navigation, and satisfaction.
- Serve as a first point of contact for visitors and callers. Respond to questions and connect community members to appropriate medical, social service, and university resources.
- Arrange language interpretation and transportation services as needed to facilitate clinic access.
- Coordinate student involvement and clinic staffing logistics. Support interoffice activities, schedule, and complete administrative tasks in partnership with clinic leadership.
- Maintain clinic supplies and equipment. Coordinate ordering, receiving, and distribution. Evaluate purchasing sources and liaise with vendors for service issues.
- Oversee basic facility needs. Submit and track maintenance and housekeeping requests, support clinic safety and quality activities, including inspections.
- Maintain and update clinic web content in collaboration with the Clinic Director and the WashU Medicine content strategist.
- Conduct community outreach using relevant communication to raise awareness of clinic opportunities.
Community Engagement Hub and Service-Learning:
- Support administration, communication, and coordination of curricular and co‑curricular community engagement activities within the Office of Education.
- Monitor the CE Hub email inbox daily, triage inquiries and route to appropriate staff or partners for action.
- Maintain the CE Hub’s online repository of prioritized service‑learning opportunities. Post and update volunteer events and community partner information.
- Maintain departmental policies, procedures, and required records, including MOUs with community agencies and regulatory documentation.
- Prepare reports, meeting minutes, correspondence, and presentation materials. Attend and contribute to team meetings.
- Sustain regular communication with community agencies to support ongoing partnerships and student placements.
- Post Collaboration for Interprofessional Education (IPE) events and related updates to CE Hub and program web pages.
Working Conditions:
- Typical clinic and office environment; frequent in‑person interaction with patients, students, faculty, staff, and community partners.
- Occasional evening or weekend hours to support clinic operations or community events.
- Ability to travel between campus and community partner locations as needed.
Required Qualifications
Education: High school diploma or equivalent high school certification or combination of education and/or experience.
Certifications/Professional Licenses: Basic Life Support - American Heart Association, Basic Life Support - American Red Cross
Work Experience: Medical Office Setting (3 Years)
More About This Job
Required Qualifications: Basic Life Support certification must be obtained within one month of hire date. Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
Preferred Qualifications
Education: Associate degree
Skills: Decision Making, Interpersonal Communication, Medical Terminology, Microsoft Office, Software Packages, Working Independently
