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Member Experience Specialist II

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MIT - Massachusetts Institute of Technology

Cambridge

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Member Experience Specialist II

Staff / Administration

May 10, 2026

Location

Cambridge

Type

Full-time (Hybrid)

Salary

$24.28 - $32.90

Required Qualifications

High school diploma or equivalent
3+ years experience
Great communication skills
Patience and leadership skills
Product/service knowledge
Cross-selling ability
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Member Experience Specialist II

MEMBER EXPERIENCE SPECIALIST II, Credit Union - Contact Center, will be a first point of member contact for branch, online or Contact Center; and offer member information, assistance and solutions addressing financial needs and challenges via email, phone or written correspondence.

The full job description is available here.

Job Requirements

REQUIRED: High school diploma or equivalent; a minimum of three years of experience; great communication skills, patience, and leadership skills to resolve complicated member issues; and be fully versed in all products and services and able to effectively cross-sell.
PREFERRED: A minimum of one year experience with financial services, cash handling, credit card transactions, and balancing.

Pay Range: $24.28 - $32.90 (Minimum - Maximum)

Job Number: 25554
Functional Area: Credit Union
Department: Credit Union
Employment Type: Full-time (Hybrid)
Employment Category: Non-Exempt
Visa Sponsorship Available: No
Schedule: Hybrid
Pay Grade: 5

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Frequently Asked Questions

🎓What are the required qualifications for Member Experience Specialist II?

The position requires a high school diploma or equivalent, a minimum of three years of experience, excellent communication skills, patience, and leadership skills to resolve complex member issues. Candidates must be fully versed in all products and services and able to cross-sell effectively. Prepare your application with our free resume template for administration jobs.

💰What is the salary range for this role?

The pay range is $24.28 - $32.90 (minimum to maximum), based on Pay Grade 5. This competitive salary supports full-time hybrid roles in credit union operations. View more administration jobs with salary details.

🌍Is visa sponsorship available for this position?

Visa sponsorship is not available for this Member Experience Specialist II role. Ideal for candidates already authorized to work in the US, particularly in Cambridge. Explore higher-ed admin jobs open to local talent.

🏢What is the work schedule and employment type?

This is a full-time hybrid position in the Credit Union Contact Center, involving member contact via phone, email, or written correspondence. Non-exempt status with flexible hybrid schedule in Cambridge. Check remote higher-ed jobs for similar opportunities.

👨‍💼What preferred experience is beneficial?

Preferred: At least one year in financial services, cash handling, credit card transactions, and balancing. These skills enhance success in resolving member financial needs. Tailor your free cover letter template to highlight these for staff administration roles.

📝How do I apply for this Member Experience Specialist II job?

Review the full job description and apply through our platform. Focus on demonstrating leadership and cross-selling skills. Browse higher-ed jobs and administration jobs for more openings in Cambridge.
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