Membership Manager
Job Description
SUMMARY:
Reporting to the Audience and Marketing Director, the Membership Manager manages day-to-day membership operations for NJ PBS, including membership acquisition, renewal campaigns, donor stewardship, and database management. The Membership Manager works to grow and retain NJ PBS's member base as a core revenue and community engagement function.
NOTE: Hiring is contingent upon the execution of the contract between the State of New Jersey and Montclair State University.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Serve as the lead champion to grow NJ PBS’s membership program, bringing innovative ideas, excitement, and a focus on sustaining members to the operation.
- Execute day-to-day membership operations, including processing gifts, renewals, and acknowledgments.
- Develop an executive sustainer (recurring giving) conversion and retention strategies.
- Manage the membership database (CRM) and ensure data accuracy.
- Coordinate on-air pledge drives in collaboration with production and programming staff.
- Develop and execute direct mail, email, and digital membership campaigns.
- Implement member stewardship programs including benefits fulfillment, thank-you calls, and member events.
- Track membership KPIs and report them to the Audience and Marketing Director.
- Manage relationships with telemarketing and fulfillment vendors.
- Respond to member inquiries and resolve issues.
- Coordinate with finance on gift reconciliation and reporting.
- Assist with grant reporting for funders related to membership metrics.
- Perform other duties as assigned.
QUALIFICATIONS:
REQUIRED:
- Bachelor's degree from an accredited institution in a related field.
- Minimum of three years of professional experience in membership management, nonprofit fundraising, donor relations, or a related field.
- Proficiency with membership or donor management CRM systems.
PREFERRED:
- Experience managing pledge drive operations at a public media station.
- Familiarity with Allegiance, Salesforce, DonorPerfect, or comparable CRM platforms.
- Knowledge of FCC fundraising reporting requirements.
PROCEDURE FOR CANDIDACY: Applicants should include a resume and cover letter describing how their background, skills and education match the needs of the University.
