Promote a welcoming, safe, and confidential environment using a mature, calming, and positive attitude.

Answer phone calls promptly, route them to the appropriate staff member, and handle crisis calls by making immediate, correct referrals.

Manage the front-desk iPads and ensure student clients properly complete all required digital forms before their appointments.

Serve as the administrative support for Health Promotion, Prevention Services, and Counseling Center staff, working collaboratively with the Counseling Center Administrative Assistant.

Prepare official correspondence, paperwork, and reports for Health Promotion and Prevention Services.

Scheduling:

• Schedule appointments at the exact time of the request.
• Ensure a prompt response to all assistance or information requests.
• Coordinate staff meetings upon request, including finding and reserving appropriate meeting spaces.

Records Management:

• Create and maintain secure electronic records in the scheduling software as well as physical hard-copy files.
• Organize, develop, and manage sensitive files for the department while consulting with the Counseling Center secretary to ensure proper data collection.

Budget Monitoring:

• Manage accounts for grant funds and other departmental accounts, including compiling expenditure reports.
• Assist with overall daily operations by monitoring and replenishing office inventory (forms, brochures) and coordinating staff travel arrangements.

Functional and Supervisory Relationships

• Works closely with the AA1.
• Supervised by the director and assistant director of Counseling and Wellness Services.
• Support for Health and Prevention Coordinators and 5 senior counselors.

Required Qualifications

1. Permanent Competitive Appointment Options:
To be appointed on a PERMANENT basis to this title, you must hold or have held the title of Office Assistant 1 (Keyboarding) or be reachable on the full-time NYS Civil Service list and respond to canvass letter that will be emailed to people on the eligible list. You may also qualify if you are permanent in the following title: Office Assistant 1.

2. Non-Competitive Appointment Option:
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS ).
For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required, but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date (within one year of permanent appointment), employees hired under NY HELPS will have their non-competitive status converted to competitive status, without having to compete in an examination. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified

NON - COMPETITIVE QUALIFICATIONS -There is no minimum education or experience requirements for this title.

Preferred Qualifications

• Experience working in a confidential office handling confidential information.
• Strong customer service background.

Knowledge, Skills & Abilities

• Strong written and verbal communication skills.
• Attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Ability to work as a team and independently.
• Problem solving and critical thinking skills.
• Ability to use Microsoft Office, spreadsheets & data entry systems.

About the University

A top public university of approximately 6,600 students located in the geographic center of New York State, SUNY Cortland provides accessible, affordable education to students from across the U.S. body. One of 13 comprehensive universities in the State University of New York system, SUNY Cortland prides itself on its rigorous undergraduate and graduate programs in the liberal arts, sciences, education, and professional studies. For more than 150 years, SUNY Cortland has provided unmistakable value for students seeking a well-rounded academic, athletic, and social experience. The University ranks among the top campuses in the nation on Money magazine’s “Best Colleges for Your Money List,” fields a powerhouse Division III athletics program and boasts an impressive network of alumni making a difference in education, business, government, fitness, medicine and many other fields.

EEO Statement

The State University of New York at Cortland is an Affirmative Action/Equal Employment Opportunity/Americans with Disabilities Act (AA/ EEO / ADA ) employer. The university actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the university.

Job Close Date
09/24/2026

Posting Detail Information

Posting Number
S26031

Review Start Date

Open Until Filled
Yes

Quick Link for Direct Access to Posting
https://jobs.cortland.edu/postings/11639

Special Instructions

Special Instructions to Applicant

Special Instructions to Applicant

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Are you currently employed by New York State?
   • Yes
   • No
2. * If yes to the above, please identify the following: your agency name, your current title and salary grade, how long you've been in this title, and if you're currently serving probation.
   
   (Open Ended Question)
   
   

Documents Needed to Apply
Required Documents

1. Curriculum Vitae or Resume

Optional Documents

1. Cover Letter

Promote a welcoming, safe, and confidential environment using a mature, calming, and positive attitude.

Answer phone calls promptly, route them to the appropriate staff member, and handle crisis calls by making immediate, correct referrals.

Manage the front-desk iPads and ensure student clients properly complete all required digital forms before their appointments.

Serve as the administrative support for Health Promotion, Prevention Services, and Counseling Center staff, working collaboratively with the Counseling Center Administrative Assistant.

Prepare official correspondence, paperwork, and reports for Health Promotion and Prevention Services.

Scheduling:

• Schedule appointments at the exact time of the request.
• Ensure a prompt response to all assistance or information requests.
• Coordinate staff meetings upon request, including finding and reserving appropriate meeting spaces.

Records Management:

• Create and maintain secure electronic records in the scheduling software as well as physical hard-copy files.
• Organize, develop, and manage sensitive files for the department while consulting with the Counseling Center secretary to ensure proper data collection.

Budget Monitoring:

• Manage accounts for grant funds and other departmental accounts, including compiling expenditure reports.
• Assist with overall daily operations by monitoring and replenishing office inventory (forms, brochures) and coordinating staff travel arrangements.

Functional and Supervisory Relationships

• Works closely with the AA1.
• Supervised by the director and assistant director of Counseling and Wellness Services.
• Support for Health and Prevention Coordinators and 5 senior counselors.

Required Qualifications

1. Permanent Competitive Appointment Options:
To be appointed on a PERMANENT basis to this title, you must hold or have held the title of Office Assistant 1 (Keyboarding) or be reachable on the full-time NYS Civil Service list and respond to canvass letter that will be emailed to people on the eligible list. You may also qualify if you are permanent in the following title: Office Assistant 1.

2. Non-Competitive Appointment Option:
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS ).
For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required, but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date (within one year of permanent appointment), employees hired under NY HELPS will have their non-competitive status converted to competitive status, without having to compete in an examination. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified

NON - COMPETITIVE QUALIFICATIONS -There is no minimum education or experience requirements for this title.

Preferred Qualifications

• Experience working in a confidential office handling confidential information.
• Strong customer service background.

Knowledge, Skills & Abilities

• Strong written and verbal communication skills.
• Attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Ability to work as a team and independently.
• Problem solving and critical thinking skills.
• Ability to use Microsoft Office, spreadsheets & data entry systems.

About the University

A top public university of approximately 6,600 students located in the geographic center of New York State, SUNY Cortland provides accessible, affordable education to students from across the U.S. body. One of 13 comprehensive universities in the State University of New York system, SUNY Cortland prides itself on its rigorous undergraduate and graduate programs in the liberal arts, sciences, education, and professional studies. For more than 150 years, SUNY Cortland has provided unmistakable value for students seeking a well-rounded academic, athletic, and social experience. The University ranks among the top campuses in the nation on Money magazine’s “Best Colleges for Your Money List,” fields a powerhouse Division III athletics program and boasts an impressive network of alumni making a difference in education, business, government, fitness, medicine and many other fields.

EEO Statement

The State University of New York at Cortland is an Affirmative Action/Equal Employment Opportunity/Americans with Disabilities Act (AA/ EEO / ADA ) employer. The university actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the university.

Job Close Date
09/24/2026

Posting Detail Information

Posting Number
S26031

Review Start Date

Open Until Filled
Yes

Quick Link for Direct Access to Posting
https://jobs.cortland.edu/postings/11639

Special Instructions

Special Instructions to Applicant

Special Instructions to Applicant

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Are you currently employed by New York State?
   • Yes
   • No
2. * If yes to the above, please identify the following: your agency name, your current title and salary grade, how long you've been in this title, and if you're currently serving probation.
   
   (Open Ended Question)
   
   

Documents Needed to Apply
Required Documents

1. Curriculum Vitae or Resume

Optional Documents

1. Cover Letter