Office Assistant II
POSITION TITLE: Office Assistant II
STATUS: Part time
DEPARTMENT: Financial Aid/Veterans Office
DIVISION: Student Development
CLASSIFICATION: Non-exempt
UNION: TOSSC-AFT Local 604
REPORTS TO: Coordinator, Financial Aid and Coordinator, Veterans
PLACEMENT: Grade 103
HIRING RANGE: $18.50 - $19.61 hourly
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.
POSITION SUMMARY
This position serves as the initial contact for students and parents providing general interpretation, advising and resolution of problems with their financial aid eligibility. Position will be cross trained and may work within the Financial Aid Office and/or Veterans Resource Center, based upon the needs of the office.
ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES
- Assist students, parents, supporters, staff, and faculty concerning all aspects of financial aid/veterans via phone, email, Live Chat, and in person.
- Schedule appointments for Financial Aid/Veterans staff.
- Determine what documentation is required from the student and verify student files are complete.
- Scan all documents that are submitted to the Financial Aid/Veterans Office.
- Maintain a high level of confidentiality and protect student information in compliance with FERPA and HEA laws.
- Monitor and maintain inventory of all FA/Veterans forms.
- Perform other related duties as assigned.
MINIMUM QUALIFICATIONS
- High School diploma or equivalent.
- Two (2) years of general office experience.
- Effective verbal and written communication skills, and ability and willingness to work cooperatively with a diverse population.
- Basic computer skills with working knowledge of Microsoft Office Word, Excel, and Outlook.
- Excellent customer service skills.
- Ability to function as an effective team member and support and adapt to change.
- Must not have any student loan in default.
- Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
- Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.
PREFERRED QUALIFICATIONS
- Experience working in a higher education setting.
- Experience working in a Financial Aid Office.
- Experience with Ellucian Colleague and Workday systems.
- Knowledge of ImageNow Software.
- English and Spanish verbal and written communication proficiency.
- Demonstrated multicultural competence.
PHYSICAL DEMANDS
- Normal office physical demands.
WORKING CONDITIONS
- Duties are performed indoors in the usual office environment.
BENEFITS
Click on the link for information about JJC's Benefits: Technical Office Support Staff Council (TOSSC)-AFT Local 604
Full Time/Part Time: Part time
Union (If Applicable): TOSSC
Scheduled Hours: 28
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