Department
IUB HOTEL (BA-IUBH-IUBLA)
Department Information
Indiana University (IU) Dining and Hospitality offers a dynamic, creative, collaborative environment in which motivated employees can expand their skills as part of a dedicated team while providing exceptional guest experience. Through positions in campus dining, catering, retail operations, and the hotel, employees can develop skill sets that open career opportunities on campus and beyond.
The 189 room IU Biddle Hotel is the largest hotel in Bloomington, Indiana. At the IU Biddle Hotel, guests enjoy upscale accommodations and first-rate amenities while being steps away from some of Bloomington's best dining, shopping, arts and entertainment, and nightlife. Located in the center of campus in the Indiana Memorial Union (IMU) the Biddle Hotel gives our guest access to unique event spaces, comfortable lounges, and 9 different dining options during their stay with us. We strive to make each guests stay special by delivering great service modeled on true Hoosier Hospitality. Come join us!
Job Summary
Department Specific Responsibilities
- Welcomes Visitors, Guest, Alumni, and Students to the IMU and IU Biddle Hotel.
- Restocks supplies and conduct basic troubleshooting on parking gate equipment.
- Monitors IMU Circle and help maintain proper traffic flow.
- May assist with guest luggage handling and sense of arrival to the IU Biddle Hotel.
- Communicates and coordinates with other departments to help create a great guest experience.
- May drive university vehicle for business needs.
General Responsibilities
- Attends parking lots and facilities.
- Maintains professionalism in adverse or stressful situations; provides positive customer service by answering visitor questions regarding directions, parking policies, and event information.
- Assist with traffic control at booths.
- Issues tickets using a handheld computer.
- Informs supervisor of infractions to departmental policy.
- Counts and reconciles cash from drawer in preparation for daily deposit and completes written reports of daily activity.
- Responsible for general upkeep and cleanliness of parking booth and parking facilities.
Qualifications
EDUCATION
Required
- High school diploma or equivalent (such as HSED or GED)
WORK EXPERIENCE
Preferred
- Some prior experience in related field
LICENSES AND CERTIFICATES
Preferred
- Possess a valid driver's license with the ability to be insured by Indiana University upon date of hire.
SKILLS
Required
- Proficient written and verbal communication skills
- Maintains a high degree of professionalism
- Demonstrates time management and priority setting skills
- Demonstrates a high commitment to quality
- Able to deal with many tasks concurrently including irate customers, answering questions, and reporting problems.
- Ability to read and learn parking regulations, departmental procedures, and policies and give customers correct information.
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Bloomington, Indiana
Advertised Salary
$15.62 per hour
Work Hours
Variable schedule, may work evenings and weekends.
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
- Comprehensive medical and dental insurance
- Health savings account with generous IU contributions
- Healthcare and dependent care flexible spending accounts
- Basic group life insurance paid by IU
- Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
- Base retirement plan with generous IU contributions, subject to vesting
- Voluntary supplemental retirement plan options
- Tuition subsidy for employees and family members taking IU courses
- 10 paid holidays plus a paid winter break each year
- Generous paid time off plans
- Paid leave for new parents and IU-sponsored volunteer events
- Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level: Foundational
FLSA: Nonexempt
Job Function: Operations
Job Family: Parking Operations
Click here to learn more about Indiana University's Job Framework.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information
Contact Us
Request Support
Telephone: 812-856-1234
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