Parking Services Specialist

Parking Services Specialist

Benefits of Working at UNCW:

Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach.Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.Full time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at UNCW or any other university within the UNC System. In addition, UNCW covers the cost of tuition and fees for one UNCW course each summer session.As a full time employee, UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service.We also offer an abundance of training and development programs through our Dare to Learn Academy,and the employee assistance program, many of which are offered free of charge.

Recruitment Range: $40,059 - $44,540The salary range advertised is the designated recruitment range for this classification. Final salary offers will be determined by the candidates education, relevant experience, internal equity alignment, and departmental budgetary parameters.

Vacancy Number: S02821

Competency Level: Journey

Location of Workplace: Main UNCW Campus

Home Department: Auxiliary Services - 35310

Primary Purpose of Organizational Unit:

The mission of the Department of Auxiliary Services is to provide quality goods and services to the University at a fair and reasonable price. These services are designed to support the educational mission of the University and enhance the efforts of members of the University community. The Parking and Transportation Program is a fee-for-service program that has a major impact on visitor impressions of the university and a significant impact on student, faculty, and staff impressions of the workplace as a friendly, pleasant environment and an indirect impact on their productivity.

The Program must be customer-focused. The Program must seek ways to park cars while minimizing the visual impact efficiently; handle special events in the most efficient manner; reduce traffic on campus; allocate parking fairly; and enforce parking regulations fairly.

The Parking and Transportation Program administers all phases of parking operations, including special event parking; permit registration and distribution; parking allocations to user groups; visitor parking; mobile payment operations; enforcement, petitions, and appeals; and recording/collections of fees and fines. The Parking and Transportation Program encourages and plans for transportation alternatives to single occupancy vehicles with carpooling incentives, shuttle services, and an infrastructure supportive of pedestrians and cyclists.

The Parking and Transportation Program provides the data and impact analysis to be used in planning physical plant improvements, such as surface lots, parking decks, sidewalks, bike racks, and bike lanes and paths.

Brief Summary of Work for this Position:

Reporting to the Parking Operations Manager, the Parking Services Specialist is responsible for coordinating the appeals process and works closely with the Chancellor-appointed appeals committee, as well as visitors, faculty, staff, and students. The position also serves as an advisor to the Customer Service Team, advising on policy, procedures, and customer escalations. The Parking Services Specialist is also responsible for coordinating the collections process and, in turn, works closely with visitors, faculty, staff, students, and University departments such as Student Accounts, Cashier's Office, Collections, and the Controller's Office. The position also supports the Parking Operations Manager with special projects, data entry, vanity plate processing, events, process improvements, and preparing and submitting miscellaneous reports as needed.

Minimum Education and Experience Requirements:

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Preferred Education, Knowledge, Skills & Experience:

• Prior experience in a campus environment
• Strong computer skills and working knowledge of Microsoft Office Suite
• Experience regarding parking related appeals and collections
• Experience with T2 Flex software, awarding permits, LPR, and virtual permitting and campus enforcement environment
• Proven expertise in customer service excellence
• Ability to work accurately, independently, with excellent communication skills

FTE: 1.0 FTE (40 hours per week)

Months Per Year: 12 Months

Work Days: Monday - Friday

Work Hours: 8:00 am - 5:00 pm

Type of Position: Permanent

Position Number: S02821

Job Posting Date: 05/04/2026

Posting Close Date: 5/17/2026

Number of Openings: Single Incumbent