Job Summary
The Luddy School of Informatics, Computing, and Engineering is seeking a Part-Time Graduate Recruitment and Admissions Assistant.
Department Specific Responsibilities
- Responsible for providing administrative and operation support throughout the graduate admissions process, from prospective student inquiry through matriculation.
- Assists applicants in navigating the admissions process, ensuring completion of application requirements and providing timely communication and support.
- Supports graduate recruitment through the planning, coordination, and execution of outreach activities, recruitment events and student engagement.
- Acts as the first point of contact for the Luddy School of Informatics, Computing, and Engineering Graduate Programs.
- Delivers exceptional customer service while representing the Luddy School and promoting its graduate programs.
- Responds promptly to phone and email inquiries regarding admissions processes, application status, and enrollment-related questions.
- Maintains the confidentiality and integrity of all student records, admissions documents, and institutional information.
- Responds to and resolve questions from prospective students, faculty, staff, and campus partners regarding admissions policies, procedures, and eligibility requirements.
- Assists with utilizing CRM and Slate systems to manage prospective student communications, create email journeys, track interactions, and collect recruitment data.
- Manages the processing of graduate admission applications and supporting documentation, ensuring applicants complete all required materials throughout the admissions process.
- Reviews applications for completeness, and contacts applicants for any missing information or to resolve discrepancies.
- Supports graduate recruitment and admissions efforts through the planning and execution of recruitment events and other prospective student engagement initiatives.
- Works closely with Luddy Recruitment and Admissions team and communicates messaging and detailed information to prospective and current students, faculty, staff and campus colleagues regarding graduate admissions and events.
- Maintains records and databases of applications, updates and purges as necessary, gathers and collates information from records.
Qualifications
EDUCATION
Required
- High school diploma or equivalent (HSED or GED).
Preferred
- Bachelor's degree.
SKILLS
Required
- Strong verbal communication and active listening skills
- Ability to maintain a high degree of professionalism when interacting with prospective students, employer partners, faculty, staff, and external stakeholders.
- Excellent organizational, planning, and time-management skills.
- Ability to work effectively in a fast-paced, dynamic environment while managing multiple priorities.
- Proficiency with Microsoft Office and other office software platforms and systems.
- Ability to maintain confidentiality and appropriately handle sensitive information.
- Strong interpersonal, relationship-building, and networking skills.
- Ability to work independently while exercising sound judgment and initiative.
- Strong customer service orientation with a commitment to providing a positive experience for prospective students and partners.
- Excellent written communication and presentation skills.
- Ability to analyze recruitment data and use metrics to inform outreach and engagement strategies.
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