public programs, interdisciplinary collaboration, and object-based learning.
Job Summary
Guest Service Associates will lead by example as a great ambassador for the museum while maintaining a focus on providing excellent customer service with all visitors to ensure a positive experience. Their primary goal is to help all guests, clients, vendors, and museum employees understand and comply with museum guidelines and polices in a manner that ensures an outstanding guest experience.
Department Specific Responsibilities
- Works primarily in customer-facing roles, including posts in galleries, guest services desks, and exterior spaces per operational requirements of the department.
- Engages with every guest they encounter to ensure a positive and welcoming experience.
- May work at an EMA Security monitoring station under direction from Security Panel Operators.
- Performs other duties as assigned.
Qualifications
EDUCATION
Required
- High school diploma or equivalent (such as HSED or GED)
WORK EXPERIENCE
Preferred
- Some prior experience in a related field.
SKILLS
Required
- Outstanding customer service experience.
- Excellent communication skills.
- Coordinates well with all stakeholders in all settings.
- Ability to work in a safe and efficient manner.
- Ability to understand and follow oral and written instructions and communicate with a wide variety of individuals.
Preferred
- Proficiency in multiple languages.
Working Conditions / Demands
The role frequently requires the ability to remain in a stationary position for extended periods of time. This position is very active and requires moving about the workspace and ascending/descending stairs or ladders. The role frequently moves objects that weigh up to 50 pounds. The role requires the ability to position self to move at lower levels. The role requires the ability to detect items in proximity as well as far away; discern between colors; detect objects in peripheral space; discern items in detail; and to have good depth perception. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Bloomington, Indiana
Advertised Salary
$13.93 per hour
$14.50 per hour after 1100 hours worked
Work Hours
Position is capped at 29 hours per week.
Available to work shifts that are usually 7 hours (but occasionally are 5 or 9 hours in length) totaling 24-29 hours per week scheduled primarily during building and gallery hours:
Fall and Spring Semesters:
Building hours: Monday, Tuesday, Wednesday, Fri 9:00am-5:00pm, Thursday 9:00am-7:00pm, Saturday 10:00am-5:00pm, and Sunday 12:00pm-5:00pm
Gallery hours: Monday (closed), Tuesday, Wednesday, Fri 10:00am-5:00pm, Thursday 10:00am-7:00pm, Saturday 10:00am-5:00pm, and Sunday 12:00pm-5:00pm
Summer:
Building hours: Monday-Friday 10:00am-5:00pm, Saturday and Sunday 12:00pm-5:00pm
Gallery hours: Monday (closed) Tuesday- Sunday 12:00pm-5:00pm
There will be after-hours events that will occasionally need to be staffed. Schedule will vary week to week. Must have availability thru May-10-27.
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
- Comprehensive medical and dental insurance
- Health savings account with generous IU contributions
- Healthcare and dependent care flexible spending accounts
- Basic group life insurance paid by IU
- Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
- Base retirement plan with generous IU contributions, subject to vesting
- Voluntary supplemental retirement plan options
- Tuition subsidy for employees and family members taking IU courses
- 10 paid holidays plus a paid winter break each year
- Generous paid time off plans
- Paid leave for new parents and IU-sponsored volunteer events
- Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level: Part Time Employee
FLSA: Nonexempt
Job Function: Part Time Employee
Job Family: Part Time Employee
Click here to learn more about Indiana University's Job Framework.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.
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Telephone: 812-856-1234
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