Exceptional Health & Prescription
Coverage: Enjoy access to medical, dental, and vision
insurance with competitive employer contributions, that include
4 deductible options to suit your
needs.
Paid Time Off: Benefit from ample vacation,
sick leave, paid holidays, and paid winter closure.
Tuition Waiver: Employees and eligible
dependents can take advantage of tuition waivers, supporting
continuous education and professional growth.
Wellness and Employee Assistance Programs:
Stay healthy with wellness initiatives, counseling services, and
mental health resources.
At the
University of Wyoming, we are committed to
creating a supportive and enriching workplace. To learn more about
what we offer, please refer to UW's
Benefits Summary.
JOB TITLE:
Patient Account Representative - Cheyenne
JOB PURPOSE:
Serve as primary point of contact for patients. Provide exceptional
customer service in response to high volume of incoming calls
regarding account status. Determine compliance with departmental
policies and procedures and the Fair Debt Collections Act (FDCPA)
and HIPAA regulations, position located in Cheyenne, WY
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide customer service to all patients and answer questions
regarding medial accounts.
- Explain insurance benefits to patients regarding Explanation of
Benefits (EOB) and balances.
- Collect updated insurance information from patients and notify
billing specialist of changes.
- Assist patients with terms for repayment structures by setting
up payment plans.
- Generate statements for patients.
- Review rejected statements containing invalid information.
Update said information and resubmit.
- Review delinquent accounts and submit to collection
agency.
- Enter qualifying accounts into Medicare Bad Debt
spreadsheet.
- Contact patients to inform of overdue balances.
- Serve as back up for front desk.
SUPPLEMENTAL FUNCTIONS:
- Perform miscellaneous job-related duties as assigned.
- Participate in performance-related goal setting and achievement
to meet personal and organizational goals and objectives.
- Attend and participate in training and other personal
professional development activity.
COMPETENCIES:
- Service Orientation
- Consistency
- Sensitivity
- Analysis/Problem Identification
MINIMUM QUALIFICATIONS:
Education: High School/GED
Experience: 1-2 years customer service experience in healthcare
setting
Experience Evaluation
Minimum experience requirements are evaluated on a full-time
equivalent (FTE) basis. Relevant part-time experience will be
prorated based on hours worked. For example, two years working an
average of 20 hours per week is equivalent to approximately one
year of full-time experience.
Applicants must include the average hours worked per week for all
current and previous positions. Failure to provide this information
may affect the evaluation of qualifications.
DESIRED QUALIFICATIONS:
- Proven experience using a Practice Management System and/or
managing Accounts Receivable functions
- Progressive experience in a medical office setting, including
daily account reconciliation and posting patient payments
- Prior experience working in a Federally Qualified Health Center
(FQHC) or Rural Health Clinic (RHC)
- Proficiency in spreadsheet tools (e.g., Excel, Google Sheets)
and/or experience developing data dashboards
- Strong analytical and creative problem-solving skills
- Exceptional organizational abilities with keen attention to
detail
REQUIRED APPLICATION MATERIALS:
Complete the online application. The department additionally
requests candidates upload the following document(s) for a complete
application:
- Cover letter
- Resume or C.V.
- Contact information for four work-related references
(references will only be contacted if you are selected as a
finalist for the position).
WORK LOCATION:
On-campus: This position provides vital support to
clinic patients, and the successful candidate must be available to
work and perform essential job functions within the UW Family
Medicine Clinic, located in Cheyenne, WY.
WORK AUTHORIZATION REQUIREMENTS:
The successful candidate must be eligible to work in the United
States, as sponsorship for any work authorization or work visas is
not available for this position.
HIRING STATEMENT/EEO:
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran. In compliance with the ADA Amendments Act
(ADAAA), if you have a disability and would like to request an
accommodation to apply for a position, please contact us at
307-766-2377 or email
jobapps@uwyo.edu.
ABOUT CHEYENNE. WY
Cheyenne is the capital city of Wyoming. It's home to the Cheyenne
Frontier Days Old West Museum, with exhibits about early rodeos and
artifacts like 19th-century passenger wagons. The landscaped
Cheyenne Botanic Gardens includes a labyrinth. Collections at the
Wyoming State Museum include dinosaur fossils. For more information
on Cheyenne and Laramie County please visit:
https://www.cheyenne.org/
Job Identification: 262667
Apply Before: 09/30/2026, 05:59 AM
Job Schedule: Full Time
Locations: 821 E. 18th, Cheyenne, WY, 82001, US
Posted Salary Range: 38,700-45,408
Schedule (Hours Per Week): 40
Travel: No
To apply, visit https://eeik.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/262667/?lastSelectedFacet=TITLES&selectedTitlesFacet=Part-Time+Worker%253BFaculty%252FAcademic%253BClassified+Staff%253BAdministrative%252FExecutive
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