Patient Billing/Services Representative II - Otolaryngology/Pediatric ENT

Position Summary

Obtains insurance information, referral forms and counsels patients on financial assistance when seen in department for services.

Primary Duties & Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients and assists with form completion.
• Reviews schedule for new patients and makes updates when necessary.
• Calls patients with appointment time reminders; obtains insurance information and referral forms.
• Explains billing process to patients; answers incoming inquiries from patients and third-party payers.
• Explains billing process to other staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties.
• Performs other duties as assigned.

Working Conditions

Normal office environment. Patient care setting.

Required Qualifications

High school diploma or equivalent high school certification or combination of education and/or experience. Basic Life Support - American Heart Association, Basic Life Support - American Red Cross. Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)