Patient Care Specialist
Job ID: 303076
Location: Statesboro, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular
About Us
Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington, D.C., Puerto Rico, and more than 100 countries.
With four vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah, the Liberty Campus in Hinesville, and the East Georgia Campus in Swainsboro - Georgia Southern offers a dynamic environment that encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned specialized accreditation from numerous professional and academic associations that set standards in their respective fields.
Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands-on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive, student-centered environment that empowers the next generation of leaders to succeed.
Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally recognized for the caliber of its academic programs and student experience. Georgia Southern University has also been recognized by Forbes as one of "America's Best-In-State Employers" for 2025.
Location
Statesboro Campus - Statesboro, GA
Department Information
General Health Services
Job Summary
The Patient Care Specialist position at Georgia Southern University Health Services contributes to student health and well-being through care coordination, patient navigation, and clinical and administrative support.
Responsibilities
- Coordinate patient intake activities, appointment scheduling, collection and management of medical records, and referrals to promote timely access to care and continuity of care
- Maintain confidentiality of patient information in accordance with applicable federal and state regulations and institutional policies
- Document patient interactions and care coordination activities accurately in the electronic health record
- Support providers and clinical staff by facilitating patient communication and ensuring necessary documentation is available for patient care
- Connect patients with appropriate campus and community resources based on identified needs
- Assist with insurance verification, prior authorizations, and other administrative processes that facilitate patient care
Required Qualifications
Educational Requirements
- High School Diploma or equivalent
Required Experience
- One (1) year Experience working in healthcare and/or community resource navigation
Preferred Qualifications
Preferred Educational Qualifications
- Completion of all courses of accredited CMA, RMA, or EMT program
Preferred Experience
- Experience using an electronic health records system
- Experience providing care management services
- One (1) or more years of experience in medical assisting
Proposed Salary
$19.15 - $23.97 per hour
This is a non-exempt position paid on a biweekly basis.
Required Documents to Attach
- Resume
- Cover Letter
- Two (2) Professional References
Knowledge, Skills, & Abilities
Abilities
- Consistently exhibit engaging customer service
- Ability to support various constituencies served by the University
- Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
- Ability to maintain confidentiality and secure sensitive information
- Ability to work well collaboratively and independently
- Ability to document clinical interactions using Electronic Medical Record system
- Ability to manage a caseload of clients
Knowledge
- Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success
- Understanding of social, developmental, and psychological issues and challenges faced by students in higher education
Skills
- Effective communication (verbal and written), organizational and human relations skills
- Strong administrative skills
- Demonstrated commitment to customer service-centered work ethic
Apply Before Date
October 9, 2026
Application review may begin on September 3, 2026.
Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at hrservice@georgiasouthern.edu.
For technical support, please call the USG Service Desk at (877) 251.2644, or email support@usg.edu.
Other Information
- Must be able to perform duties and responsibilities with or without reasonable accommodation
- Work generally performed in an office environment
- Workweek may occasionally extend beyond 40 hours
- Travel may be required
Background Check
Position of Trust + Education
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