Patient Coordinator, Penn Dental Family Practice

Job Description Summary

Penn Dental Medicine's Family Practice (PDFP) is interested in hiring the best and the brightest patient coordinator looking to broaden their skill sets and gain valuable experience in the art and science of the dental field. As a member of the PDFP family, individuals are provided the opportunity to work alongside a team whose mission is to provide quality dental care which exceeds patient expectations. Ideal candidates must:

1. Be ready to have a voice on a highly collaborative team
2. Stay thirsty and always seek to learn and improve upon patient service and clinical practice
3. SMILE…because WE make people smile!

Penn Dental Family Practice is comprised of over 35 doctors, 18 dental hygienists, 26 dental assistants, 18 staff AND GROWING! Together, the team works collaboratively to provide multi-specialty care utilizing leading techniques in patient care.

Job Description

Our ideal candidate will assist the Penn Dental Family Practice in providing patient-focused experiences supporting the delivery of high-quality care.

PATIENT EXPERIENCE:

• Professionally greet & assist patients by scheduling appointments, providing explanation and translating information concerning dental clinic, charges, policies, & procedures.
• Consistently demonstrate concern and courtesy for colleagues and patients, following up with individuals to ensure satisfaction with the level of service expected.
• Educate and motivate patients by giving oral hygiene and plaque control instructions, presents and explains treatment plants to patients, demonstrates effective communication to bridge the gap between a pending treatment plan and a completed treatment plan, provides postoperative instructions and schedules and subsequent visits.

PATIENT COORDINATOR RESPONSIBILITIES:

• Accurately gather patient demographics, insurance and/or financial information to establish patient's account, financial & billing data. Handle all insurance verification as well as pre- and post-appointment activity. Verify & maintain the accuracy of patient records including demographics, insurance, financial & guarantor data. Provide coverage and support as needed for the practice.
• Checking in/checking out, patient registration, appointment scheduling, and referrals/pre-authorizations.
• Review appointment book for accuracy & completion of dental procedures including appointment book controls for maintaining productive & efficient patient flow.
• Respond to routine treatment & billing questions.
• Reconcile daily cash receipts. Collect co-pays and explain PDFP polices regarding co-pays required at the time of service.
• Accurately create schedules with the faculty practices meeting targeted daily goals.
• Other duties as assigned. Provide and maintain expertise in innovative solutions focused on the responsible stewardship of Penn Dental Medicine and its community experience.

OPERATIONS

• Maintain patient confidence and protects operations by keeping information confidential.
• Protect patients and employees by adhering to infection-control policies and protocols.
• Conserves dental resources by using equipment and supplies as needed to accomplish job results; monitors inventory; maintains proper usage and operations of equipment.
• Expand technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Flexibility in scheduling is required for all positions.
• Contribute to team effort by accomplishing and supporting as assigned.

PROFESSIONAL ATTRIBUTES

• POSITIVE ENERGY AND ENTHUSIASM, with a strong commitment to exceeding patient and team expectations
• FLEXIBILITY AND OPENNESS to work as a team in a variety of roles, assignments and duties
• TEAM PLAYER a strong desire to be an active, long-term participant in the growth and success of the practice
• ABILITY TO ADAPT AND LEARN QUICKLY, make an immediate, sustainable impact, and provide value-added service to patients and team
• STRONG COMMUNICATION AND INTERPERSONAL SKILLS, displaying the ability to connect and build relationships with team members/peers and patients
• CONFIDENCE IN PROFESSIONAL APTITUDE and ability to effectively convey skills, knowledge and qualifications to patients

DESIRED EXPERIENCE & POSITION EXPECTATIONS

• A High School Diploma or GED and 2 years to 3 years of experience or equivalent combination of education and experience is required.
• Proficiency with Axium strongly preferred.
• Excellent interpersonal skills; ability to interact with all levels as well as a diverse population; excellent organizational and detail-oriented skills
• Computer proficiency required
• Previous experience working in healthcare environment strongly preferred.

Penn Dental Family Practice is the multispecialty dental practice of Penn Dental Medicine. With general dentists as well as specialists, patients can receive your comprehensive care for all your dental needs within each of the two practice locations. Patients benefit from a team of experts who practice using the leading techniques and technologies in dentistry and who are committed to providing compassionate, personalized care.