assume different roles as needed. All other duties as assigned.

• You will learn to schedule new and return patient visits.
• You'll work closely with Clinical Teams to provide an ideal patient experience.
• In this opportunity, improving patient customer service will be your top priority.
• Our Patient Service Assistants are a fast-growing team of dynamic, flexible and dependable individuals. We value diversity and work with a large variety of patients and clinicians. PSAs are trained to respond to the needs of our clinicians, as well as the varied needs of a large patient population.
• You'll perform insurance verifications, update medical, financial and demographic information.
• You may also instruct patients of necessary preparations prior to their visit or test as appropriate.

Graduation from high school or an equivalent combination of education and experience

• 1 year of customer service experience
• Knowledge of check-in, check-out, and outpatient scheduling utilizing MiChart (EPIC-Cadence) system.
• Clerical experience and medical terminology are helpful.
• Experience working within a large, complex healthcare setting.
• Familiarity with Michigan Medicine's electronic health record setting.
• Knowledge of university policies & procedures.
• This position requires excellent customer service skills.
• Cheerful and energetic individual, motivated with a positive and professional attitude.
• Must be a team player with ability to take direction and communicate with peers and patients courteously and respectfully at all times.
• Ability to multi-task and work in a high-volume area is necessary.
• Demonstrated effective verbal, written and information technology communication skills.
• Must be very comfortable working with computers and have a general knowledge of office practices.
• Requires flexibility in all aspects of work assignments.
• Demonstrated excellent attendance and reliability are required.
• Exceptional interpersonal skills.
• Communicates effectively.
• Demonstrates active listening.

Monday through Friday, 7:00 AM - 7:00 PM. We are flexible in scheduling, and request that you are also flexible in working various shifts.

assume different roles as needed. All other duties as assigned.

• You will learn to schedule new and return patient visits.
• You'll work closely with Clinical Teams to provide an ideal patient experience.
• In this opportunity, improving patient customer service will be your top priority.
• Our Patient Service Assistants are a fast-growing team of dynamic, flexible and dependable individuals. We value diversity and work with a large variety of patients and clinicians. PSAs are trained to respond to the needs of our clinicians, as well as the varied needs of a large patient population.
• You'll perform insurance verifications, update medical, financial and demographic information.
• You may also instruct patients of necessary preparations prior to their visit or test as appropriate.

Graduation from high school or an equivalent combination of education and experience

• 1 year of customer service experience
• Knowledge of check-in, check-out, and outpatient scheduling utilizing MiChart (EPIC-Cadence) system.
• Clerical experience and medical terminology are helpful.
• Experience working within a large, complex healthcare setting.
• Familiarity with Michigan Medicine's electronic health record setting.
• Knowledge of university policies & procedures.
• This position requires excellent customer service skills.
• Cheerful and energetic individual, motivated with a positive and professional attitude.
• Must be a team player with ability to take direction and communicate with peers and patients courteously and respectfully at all times.
• Ability to multi-task and work in a high-volume area is necessary.
• Demonstrated effective verbal, written and information technology communication skills.
• Must be very comfortable working with computers and have a general knowledge of office practices.
• Requires flexibility in all aspects of work assignments.
• Demonstrated excellent attendance and reliability are required.
• Exceptional interpersonal skills.
• Communicates effectively.
• Demonstrates active listening.

Monday through Friday, 7:00 AM - 7:00 PM. We are flexible in scheduling, and request that you are also flexible in working various shifts.