Duties include:

• Receive/assist patients and families as well as providing check in and check out services to specialty care departments.
• Scheduling patients for appointments, tests and consults.
• Collect co-pays, answer telephone calls, prepare charge tickets, and collect payments.
• Candidate should expect cross training on all office duties and be able to assume different roles as needed.
• All other duties as assigned.

Graduation from high school or an equivalent combination of education and experience.

1 year of customer service experience

0-2 years of related experience.

Knowledge of check-in, check-out, and outpatient scheduling utilizing MiChart (EPIC-Cadence) system.

Clerical experience and medical terminology are helpful.

Experience working within a large, complex healthcare setting.

Familiarity with Michigan Medicine's electronic health record setting.

Knowledge of university policies & procedures.

This position requires excellent customer service skills.

Cheerful and energetic individual, motivated with a positive and professional attitude.

Must be a team player with ability to take direction and communicate with peers and patients courteously and respectfully at all times.

Ability to multi-task and work in a high volume area.

Demonstrated effective verbal, written and information technology communication skills.

Must be very comfortable working with computers and have a general knowledge of office practices.

Requires flexibility in all aspects of work assignments.

Demonstrated excellent attendance and reliability.

Exceptional interpersonal skills.

Communicates effectively.

Demonstrates active listening.

Monday through Friday, 7:00 AM - 7:00 PM. Rotating Saturdays 8:00 AM - 4:00 PM.

We are flexible in scheduling, and request that you are also flexible in working various shifts.

Duties include:

• Receive/assist patients and families as well as providing check in and check out services to specialty care departments.
• Scheduling patients for appointments, tests and consults.
• Collect co-pays, answer telephone calls, prepare charge tickets, and collect payments.
• Candidate should expect cross training on all office duties and be able to assume different roles as needed.
• All other duties as assigned.

Graduation from high school or an equivalent combination of education and experience.

1 year of customer service experience

0-2 years of related experience.

Knowledge of check-in, check-out, and outpatient scheduling utilizing MiChart (EPIC-Cadence) system.

Clerical experience and medical terminology are helpful.

Experience working within a large, complex healthcare setting.

Familiarity with Michigan Medicine's electronic health record setting.

Knowledge of university policies & procedures.

This position requires excellent customer service skills.

Cheerful and energetic individual, motivated with a positive and professional attitude.

Must be a team player with ability to take direction and communicate with peers and patients courteously and respectfully at all times.

Ability to multi-task and work in a high volume area.

Demonstrated effective verbal, written and information technology communication skills.

Must be very comfortable working with computers and have a general knowledge of office practices.

Requires flexibility in all aspects of work assignments.

Demonstrated excellent attendance and reliability.

Exceptional interpersonal skills.

Communicates effectively.

Demonstrates active listening.

Monday through Friday, 7:00 AM - 7:00 PM. Rotating Saturdays 8:00 AM - 4:00 PM.

We are flexible in scheduling, and request that you are also flexible in working various shifts.