Patient Services Associate (Adult/Peds) - Brighton Center for Specialty Care

Provide exceptional customer service and support to all Brighton Center for Specialty Care patients, families, providers and team members.

Duties include:

• Receive/assist patients and families as well as providing check in and check out services to specialty care departments.
• Scheduling patients for appointments, tests and consults.
• Collect co-pays, answer telephone calls, prepare charge tickets, and collect payments.
• Candidate should expect cross training on all office duties and be able to assume different roles as needed.
• All other duties as assigned.
• Graduation from high school or an equivalent combination of education and experience.
• 0-2 years of related experience.
• 1 year of customer service experience
• Knowledge of check-in, check-out, and outpatient scheduling utilizing MiChart (EPIC-Cadence) system.
• Clerical experience and medical terminology are helpful.
• Experience working within a large, complex healthcare setting.
• Familiarity with Michigan Medicine's electronic health record setting.
• Knowledge of university policies & procedures.
• This position requires excellent customer service skills.
• Cheerful and energetic individual, motivated with a positive and professional attitude.
• Must be a team player with ability to take direction and communicate with peers and patients courteously and respectfully at all times.
• Ability to multi-task and work in a high volume area.
• Demonstrated effective verbal, written and information technology communication skills.
• Must be very comfortable working with computers and have a general knowledge of office practices.
• Requires flexibility in all aspects of work assignments.
• Demonstrated excellent attendance and reliability.
• Exceptional interpersonal skills.
• Communicates effectively.
• Demonstrates active listening.

Monday through Friday, 7:00 AM - 7:00 PM. Rotating Saturdays 8:00 AM - 4:00 PM.

We are flexible in scheduling, and request that you are also flexible in working various shifts.