Patient Services Associate

Provide clinic operational support to a complex multiple physicians, practice in an adult ambulatory care setting to the Surgery and Urology 2nd floor Taubman Center Clinics.

Participate in a rotation of all jobs including check-in, check-out for Surgery and Urology, cash collection, and cash reconciliation. In addition to Surgery and Urology, the employee will be cross trained in the clerical duties of the Orthopedic Surgery.

Jobs include direct public contact, detailed complex patient scheduling via the Cadence scheduling system, coordination and scheduling of outside referrals and diagnostic testing, cash collection via Cadence/EPIC.

The position includes the responsibility of verifying accurate insurance, guarantor, primary care and referring physician information.

This Individual is responsible for verification and updating accurate patient demographic information. All verification and updating duties must be performed real time, during the patient visit either directly by the Patient Services Associate or via assistance from the Registration Department.

This individual must maintain an excellent rapport in person or via the telephone with patients, faculty, and staff, within a team setting.

Graduation from high school or an equivalent combination of education and experience.

1 year of customer service experience

Knowledge of PCs and desktop software with accurate typing speed of 40 wpm.

Basic medical terminology competency is preferred.

Demonstrates friendly, warm, articulate telephone manner with a clear, well-modulated speaking voice.

Demonstrates excellence in customer service delivery.

Demonstrates record of excellent attendance.

Strong interpersonal, communication, and leadership skills are necessary.

Ability to manage stress effectively.

Able to handle multiple responsibilities in a very busy setting.

Ability to exhibit professional and positive image when interacting with patients, faculty, and staff.

Posted: 2026-06-13