Patient Services Intermediate

This position is located at the East Ann Arbor Health and Geriatrics Center. We are actively seeking a Patient Services Intermediate who is compassionate, enthusiastic, motivated and patient-oriented. This individual will share in the goal of creating the ideal experience for our patients, families as well as our employees

• Maintain responsibility for MiChart grids
• Manage complex billing and referral work queues
• Template editor, including provider template submission & changes
• MiChart Reporting functions; ability to run MiChart reports and analyze as needed
• Oversee assigned MiChart In-Basket
• Coordinate provider schedules in partnership with providers, triad leaders and departments
• Maintain Resident staffing schedules
• Maintain up to date and detailed scheduling requirements for provider templates
• High-functioning scheduler has the ability to make complex scheduling decisions and coordination across departments
• Provide room allocation for urgent and routine add on clinics
• Provide complex clerical support services
• Process Provider time off requests
• Obtaining and tracking pre-appointment records; including but not limited to lab and diagnostic results, appointment clearances, progress notes, etc.
• Manage clinical databases, if applicable
• Responding to concerns, questions, and complaints from patients
• General Office Support
• Maintain supplies in department
• Prepare and distribute patient education materials and other general office functions i.e. Fax server monitoring, copy and image documents etc.
• Other general office functions
• Serve as a mentor for Patient Services Assistants and Associates
• Assist in onboarding new team members, providing resources to facilitate the learning of position.
• Manage, coordinate, and maintain external relationship with Outreach clinics (non-um clinics), if applicable
• Participate in team/clinical meetings
• Cross coverage for PS Assistant and Associate roles
• Other duties as assigned

• Graduation from high school or an equivalent combination of education and experience.
• Minimum 3 years of experience

• 3 or more years of customer service experience within a medical environment.
• Familiarity with obtaining medical records and professional medical billing
• Experience working within a large complex healthcare setting
• Familiarity with UMHS electronic medical record systems
• Knowledge of UMHS policies and procedures
• Knowledge of basic medical terminology
• Prior experience performing complex scheduling
• Exceptional interpersonal skills and ability to work well within a team setting
• Communicates effectively
• Demonstrates active listening, written, verbal and information technology skills
• Ability to multi-task in a fast paced, multi-disciplinary clinical setting.
• Demonstrated excellent attendance
• Extensive knowledge of Microsoft Outlook
• Expected to be proficient in identifying problems, seeking and implementing solution

• 40 hours Monday-Friday
• May include rotational evening or weekend staffing coverage.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.