Patient Services Specialist

Extended Job Title

Patient Services Specialist

Position Description

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Major/Essential Functions

• Greets patients professionally and courteously at the beginning and end of the visit.
• Requests insurance information and updates as necessary.
• Scans insurance and patient picture identification into the EMR.
• Correct patient's demographic information as necessary.
• Call patient to verify rescheduled appointments.
• Request any additional payments and schedule the next follow-up appointment and or testing.

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.