Police Clerk

JOB SUMMARY

Successfully interacts with SVSU faculty, staff, students, and visitors. Performs routine duties necessary to provide support to the University Police/Parking Services Department and campus community. Provides customer service functions at front window of University Police/Parking Services.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Manage incoming calls to identify and assess customers' needs and answer their questions.
• Refer customers to supervisor or others who can help when necessary.
• Provide clerical support: includes typing, sorting and delivering mail to proper office when necessary, maintaining files, and data entry as assigned.
• Assists with on-the-job student clerk training.
• Arrange for the ordering of office supplies and maintain appropriate follow-up of departmental record for such transactions.
• Initiate the University's notification system(s) to alert the campus community as directed.
• Conduct regularly scheduled tests of the campus wide notification system.
• Monitor SVSU campus camera system display for suspicious/criminal activity and/or assist police officers by viewing camera system when a crime is in progress.
• Responsible for monitoring and documenting on-campus police/student communication.
• Responsible for monitoring Saginaw County 911 radio traffic for campus related issues and response.
• Responsible for maintaining confidentiality of police and student records as required by law and department procedures.
• Assists with duties related to parking including collection of fees, issuance of permits, etc.
• May occasionally provide LEIN service to police officers and/or Parking Bureau for billing and notification purposes.
• Receipt and reconciliation of cash and/or checks.
• Attend training as required or assigned.
• Expected at all times to diligently follow the Mission and Vision of the Saginaw Valley State University Police Department and the Core Values of the University.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent.
• Three years of increasingly responsible work experience.
• Ability to communicate with a high level of professionalism and establish positive rapport in unusual situations and with difficult customers.
• Ability to maintain composure in crisis and high stress situations.
• Must be LEIN certified or achieve such certification within 60 days of hire.
• Knowledge of computers and computer software applications.
• Excellent written, oral, and interpersonal communication skills.
• Must have customer-service oriented attitude.
• Ability to handle differing, non-routine work situations.
• Ability to work independently and as a member of a team.
• Ability to respond quickly and appropriately to varying, unique and/or trying situations.
• Ability to work under pressure, occasionally for long periods of time.
• Experience and ability to positively interact with all members of the campus community
• This position requires flexibility to work a varied schedule, including some weekends and holidays.
• Ability to perform essential functions of the position with or without accommodation.