Police Clerk
JOB SUMMARY
Successfully interacts with SVSU faculty, staff, students, and visitors. Performs routine duties necessary to provide support to the University Police/Parking Services Department and campus community. Provides customer service functions at front window of University Police/Parking Services.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Manage incoming calls to identify and assess customers' needs and answer their questions.
- Refer customers to supervisor or others who can help when necessary.
- Provide clerical support: includes typing, sorting and delivering mail to proper office when necessary, maintaining files, and data entry as assigned.
- Assists with on-the-job student clerk training.
- Arrange for the ordering of office supplies and maintain appropriate follow-up of departmental record for such transactions.
- Initiate the University's notification system(s) to alert the campus community as directed.
- Conduct regularly scheduled tests of the campus wide notification system.
- Monitor SVSU campus camera system display for suspicious/criminal activity and/or assist police officers by viewing camera system when a crime is in progress.
- Responsible for monitoring and documenting on-campus police/student communication.
- Responsible for monitoring Saginaw County 911 radio traffic for campus related issues and response.
- Responsible for maintaining confidentiality of police and student records as required by law and department procedures.
- Assists with duties related to parking including collection of fees, issuance of permits, etc.
- May occasionally provide LEIN service to police officers and/or Parking Bureau for billing and notification purposes.
- Receipt and reconciliation of cash and/or checks.
- Attend training as required or assigned.
- Expected at all times to diligently follow the Mission and Vision of the Saginaw Valley State University Police Department and the Core Values of the University.
- Perform other duties as assigned.
MINIMUM QUALIFICATIONS
- High school diploma or equivalent.
- Three years of increasingly responsible work experience.
- Ability to communicate with a high level of professionalism and establish positive rapport in unusual situations and with difficult customers.
- Ability to maintain composure in crisis and high stress situations.
- Must be LEIN certified or achieve such certification within 60 days of hire.
- Knowledge of computers and computer software applications.
- Excellent written, oral, and interpersonal communication skills.
- Must have customer-service oriented attitude.
- Ability to handle differing, non-routine work situations.
- Ability to work independently and as a member of a team.
- Ability to respond quickly and appropriately to varying, unique and/or trying situations.
- Ability to work under pressure, occasionally for long periods of time.
- Experience and ability to positively interact with all members of the campus community
- This position requires flexibility to work a varied schedule, including some weekends and holidays.
- Ability to perform essential functions of the position with or without accommodation.
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