POSO Senior Director for Operations

POSO Senior Director for Operations

Position Number: 500655

Full Time or Part Time: Full Time

Anticipated Recruitment Range: $93,242 - $140,000

Position Type: Non-Faculty

Job Category: Non-Faculty Professional

Organizational Unit Overview:

The Department for People Operations, Success, and Opportunity (POSO) supports the Universitys mission through strong partnerships, excellent service, and people-centered programs. Central to ECUs strategic priority for workforce success, POSO provides leadership to the universitys innovative and dynamic efforts to recruit, retain, develop, and support a thriving workforce and foster an equal opportunity learning and working environment. We seek to be recognized as a strategic partner and innovator - aligning services with university priorities, enabling community success, and contributing to long-term institutional goals.

Compliance and personnel matters administered by this unit are governed by federal and state laws, regulations, statutes, and policies including but not limited to Title VII of the Civil Rights Act of 1964, as amended; Title IX of the Education Amendments of 1972; the Equal Pay Act of 1963, as amended; the Age Discrimination in Employment Act of 1967, as amended; the Rehabilitation Act of 1973, as amended; the Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended (VEVRAA); the Americans with Disabilities Act of 1990, as amended; the N.C. General Statutes 126-16, as amended; the UNC Policy Manual; and The Code of the University of North Carolina.

Job Duties:

Reporting to the Associate Vice Chancellor and Deputy Chief People Officer, the Senior Director for Operations provides strategic leadership and management for core operational functions within the Department for People Operations, Success, and Opportunity (POSO) service delivery model. This role is responsible for developing and implementing an integrated strategy across the administrative areas of Care & Solutions, Eligibility & Records, and People Data Management. The Senior Director ensures high-quality service delivery for case management, onboarding/offboarding, employee records, and people data management, optimizing technology and data while ensuring compliance and institutional efficiency. As a member of the POSO leadership team, the Senior Director collaborates with POSO leaders to align areas within the Operations portfolio to university and department goals, compliance standards, and service expectations.

Key responsibilities include:

• Translating University and POSO priorities to create and operationalize a unified strategic vision and a multi-year roadmap for the Operations functional area. (30%)
• Leading, developing, and coaching a high performing team of directors and professionals focusing on innovation, modernized practice, operational excellence, accountability, and well-being. (20%)
• Leveraging technology and data to enhance customer service and assess service level agreement standards and serving as the lead POSO Salesforce People360 administrator. (30%)
• Engaging stakeholders and promoting POSOs practices and protocols related to POSO operations, change management, and data infrastructure. (20%)

Contingent upon availability of funds.

Minimum Education/Experience:

Advanced degree with 3 years of experience or Bachelors degree with 5 years experience

All degrees must be received from appropriately accredited institutions.

License or Certification Required by Statute or Regulation:

None

Preferred Experience, Skills, Training/Education:

Detail-oriented, proven leadership experience in managing cross-functional teams within a human resource setting, demonstrated ability to manage multiple priorities effectively, expertise in data analysis and performance metrics to inform decision-making and improve operational efficiency

Special Instructions to Applicant:

East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online.

Applicants must be currently authorized to work in the United States on a full-time basis.